A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Thursday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Europcar Customer Service?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Monday.
This is the #2 most popular Europcar phone number out of 6. Click above to go back to the main customer service number and other contact information, including Europcar email addresses, twitter handles, and live chat options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Europcar phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Below are some clips we've found from Europcar's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to EuroPCA.
Did you know you can make and amend bookings online?
Our website also provides answers to frequently asked questions, including what to do if you are running late to pick up your rental vehicle.
Please visit w w w dot europe car dot co dot u k for more information.
If you would like to speak to one of our team, please listen to all of following options before choosing.
If you would like to book a vehicle, obtain a quote, or make a change to an upcoming reservation, please press one.
If you are currently in one of our vehicles and require assistance, including extending your hire or if a calling with regard to your deposit, please note that the deposit amount was not debited from your account but was held as an authorization only.
The release of the deposit may be reflect reflected as a change to the available balance or as a reversal of the pre authorized amount.
And may take up to ten working days after the hire has ended.
Depending on your card issuer. If you require any further information regarding the deposit process, you can check our FAQ section on our website.
If you wish to speak to one of our team, please continue to hold.
Some calls are monitored and recorded for quality and training purposes.
If you want to find out more about our data protection policy, press zero."
Excerpt from a call with Europcar
Thursday, June 13, 2024 2:43 PM
The first phone menu
"Welcome to EuroPCA.
Did you know you can make and amend bookings online?
Our website also provides answers to frequently asked questions, including what to do if you are running late to pick up your rental vehicle.
Please visit w w w dot europe car dot co dot u k for more information.
If you would like to speak to one of our team, please listen to all of the following before choosing.
If you would like to book a vehicle, obtain a quote, or make a change to an upcoming reservation, please press one.
If you are currently in one of our vehicles and require assistance, including extending your hire or wishing to return the vehicle, please press two."
Excerpt from a call with Europcar
Wednesday, June 5, 2024 8:34 PM
What are the hours and when should I call?
Europcar operates the call center for this 877-940-6900 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Europcar phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Europcar staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Europcar is Monday.The most busy day to call is Thursday, which averages 1800% more phone calls by comparison.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Europcar is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Europcar number, but it is also the day with the shortest hold times.
Why call this Europcar number?
Below is a sample of recent calls to Europcar, and their purpose. Are any of these similar to the reason you are trying to call?
Corporate contact assistance: "I am calling the only number that comes up I'm sorry."
- From a call lasting 3m 8s , Sep 17, 2024 2:22 PM
Canceling reservation confirmation: "The lady said it had been canceled, and I'd get a cancellation email."
- From a call lasting 6m 32s , Sep 8, 2024 6:32 PM
: ""
- From a call lasting 2m 36s , Sep 8, 2024 6:29 PM
: ""
- From a call lasting 8s , Sep 8, 2024 5:57 PM
Cancel reservation request: "I have a reservation tomorrow, which I want to cancel."
- From a call lasting 5m 24s , Sep 8, 2024 5:50 PM
Refund request for charges: "I should be refunded the whole fifteen hundred euros because I've now double paid."
- From a call lasting 14m 25s , Sep 6, 2024 6:07 PM
: ""
- From a call lasting 15s , Aug 21, 2024 5:28 PM
Seeking directions: "Hello? Alright. They're next to host."
- From a call lasting 3m 45s , Jul 11, 2024 11:24 PM
Follow-up on ticket charge: "I got a charge today on my American Express card that I used for the reservation, and I think they were trying to charge me for the ticket that I received, but it declined it when it tried to go through."
- From a call lasting 8m 30s , Jun 13, 2024 2:43 PM
Inquiring about recent charge: "I'm calling to follow-up on what the charge was for that happened today on my card."
- From a call lasting 4m 12s , Jun 13, 2024 2:37 PM