Equifax (Canada) Fraud Detection

Phone Number & Getting a Rep

Equifax (Canada) Fraud Detection number

866-892-2595
Toll-free·Calls Fraud Detection·See main phone number & contact info
Q:

How do I talk to a human at this Equifax (Canada) number?

A:Press 2 then 1 for French or 1 then 1 for English, then 4 then 2
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-9pm, Sat-Sun 9am-6pm EST. The least busy day is Tuesday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Equifax (Canada) Fraud Detection?

A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

All Equifax (Canada) customer service contact information

This is the #2 most popular Equifax (Canada) phone number out of 2. Click above to go back to the main customer service number and other contact information, including Equifax (Canada) email addresses, twitter handles, and live chat options.

More Equifax (Canada) Customer Phone Numbers

Customer Service

866-828-5961
Main phone number · Toll-free · 24 hours, 7 days · Press 1 for English, then Press 8. · Lost or stolen ID, press 1. Fraud, press 2. Copy of credit score, press 3. Change of address, press 4. Been denied credit, press 5. For our address and location, press 6. For any other questions, press 8.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Equifax (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 then 1 for French or 1 then 1 for English, then 4 then 2
Here is how our research team describes the way the Equifax (Canada) phone system greets you: Lost or stolen ID, press 1. Fraud, press 2. Copy of credit score, press 3. Change of address, press 4. Been denied credit, press 5. For our address and location, press 6. For any other questions, press 8.

What are the hours and when should I call?

Equifax (Canada) operates the call center for this 866-892-2595 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,454 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Equifax (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Equifax (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Equifax (Canada) is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 1,454 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Equifax (Canada) is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Equifax (Canada) number, but it is also the day with the shortest hold times.

Calling this Equifax (Canada) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 6, 2024

When you call the Fraud Detection phone number for Equifax (Canada) with a customer problem, you're greeted by an automated message system. After stating an English message will follow, a French language message plays first. Both the French and English opening messages direct callers to the company's website for more information, and detail how to access the company's frequently asked questions (FAQ) page.

The system then directs callers to press one for English or two for French, with the latter option presented in French. If you don't make a selection, the automated message will repeat for two cycles. I pressed one before the recording finished, but the selection didn't register. So, I waited until it finished and pressed one again; it still didn't register. The system said it didn't understand.

I hung up, called back, and this time didn't make a selection. I was admittedly calling at an odd time of day, outside of business hours, so perhaps not unexpectedly after the second cycle repetition, I was presented with the company's business hours in EST and PST. I was once more then directed to the website, and then the call was terminated automatically.

I waited until business hours and called a third time. Pressing one for English still didn't register. As it was during business hours, I didn't receive that message again; instead, I was told to stay on the line while a representative comes to the phone. There was a short wait time, but I was finally able to speak to a human being.

The representative was well-meaning but essentially just told me to look on the company's website for the information I was seeking. I understand the website is meant to be utilized for its wealth of information; however, when I called, I didn't have the time to go searching for it. I wanted a human, well-versed in everything Equifax, to assist me personally. (For what it's worth, I'm new to Equifax's services, new to checking my credit report in general, and certainly new to potentially dealing with fraud, so I just wanted some one-on-one guidance and information.)

The representative I spoke to, again, was well-meaning, but not as personable as I was hoping. Later on, when I had the time, I ended up just searching the site myself and talking to a few (more experienced) friends of mine. My friends were thankfully very helpful.

Equifax (Canada)'s Fraud Detection phone number, in my opinion, needs some improvement. There was no immediate option to speak to a representative, keypad selection doesn't register, and it takes some effort to actually get a human being on the line. The automated message directs callers to the website multiple times, which gave me the impression the company would rather people help themselves online than seek help from the company directly by calling.

For the younger generations, using the website is most likely preferable. However, potential callers aren't always going to be tech-savvy, have reliable access to the site, may have limited or no eyesight and lack accessibility aids in order to navigate the site, and so on. Having a functional, helpful, accessible phone line is essential, and I hope that's something the company keeps in mind moving forward.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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