How do I talk to a live human at EZ-Pass Maryland?
A:Press 9, then you must choose an option 1-4, then follow prompts.Our free phone can also navigate phone menus to get a live human at EZ-Pass Maryland for you.
Q:
Does EZ-Pass Maryland offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Wednesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EZ-Pass Maryland below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EZ-Pass Maryland phone number to document the phone system.
Here is how our research team describes the way the EZ-Pass Maryland phone system greets you: Thank you for calling the Drive Easy MD and Easy Pass Maryland Interactive Voice Response System. To continue navigating this automated system using voice commands, say "voice" or press 1; to continue navigating this automated system using your phone keypad, say "keypad" or press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9, then you must choose an option 1-4, then follow prompts.
Below are some clips we've found from EZ-Pass Maryland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling the Drive EasyMD and EasyPath Maryland interactive voice
response system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two.
For the rest of this call, please choose your option from the phone keypad.
The Maryland Transportation Authority's tolling program servicing easy pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and the savings of up to seventy seven percent, sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EZ Pass Maryland discount, Speak to a customer service representative today.
You may choose one of the following options."
Excerpt from a call with EZ-Pass Maryland
Friday, January 5, 2024 8:02 PM
They may ask you to say or enter information
"You for calling the Drive EasyMD and EasyPass Maryland interactive voice response system.
To continue navigating this automated system using voice commands, say voice or press one.
The Maryland Transportation Authority tolling program, servicing easy pass, pay by plate, and video toll customers now has new and additional automated phone options for your convenience.
For the lowest toll rates in Maryland and a savings of up to seventy seven percent, Sign up for an EZ Pass Maryland account.
If you have video tolls and would like to take advantage of the EasyPass Maryland discounts, Speak to a customer service representative today.
Please tell me what are you calling about. You can say video toll notice of toll due or violation citation or press one."
Excerpt from a call with EZ-Pass Maryland
Wednesday, February 21, 2024 2:11 PM
The first phone menu
"Thank you for calling the Drive EasyMD and Easy Pass Maryland interactive voice response system.
To continue navigating this automated system using voice commands, say voice or press one.
To continue navigating this automated system using your phone keypad, say keypad or press two."
Excerpt from a call with EZ-Pass Maryland
Saturday, August 17, 2024 5:16 PM
What are the hours and when should I call?
EZ-Pass Maryland operates the call center for this 888-321-6824 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 219 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the EZ-Pass Maryland call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EZ-Pass Maryland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EZ-Pass Maryland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EZ-Pass Maryland is Wednesday.The most busy day to call is Monday, which averages 94% more phone calls by comparison.Again, this is based on a sample of 219 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call EZ-Pass Maryland is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EZ-Pass Maryland staffs the call center well on Wednesday.
Why Customers Call EZ-Pass Maryland
Below is a sample of recent calls to EZ-Pass Maryland, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about bill: "I have a transponder on my car, an easy pass transponder on my car."
- From a call lasting 7m 30s , Sep 18, 2024 9:44 PM
Information about why customers call EZ-Pass Maryland is extracted from issues that customers have reported to GetHuman.
This is EZ-Pass Maryland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EZ-Pass Maryland agent. This phone number is EZ-Pass Maryland's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-321-6824 include and other customer service issues. Rather than trying to call EZ-Pass Maryland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, EZ-Pass Maryland has 1 phone number. It's not always clear what is the best way to talk to EZ-Pass Maryland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EZ-Pass Maryland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EZ-Pass Maryland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.