Dell - Tech Support Premium Support

Phone Number & Getting a Rep

Dell - Tech Support Premium Support number

800-624-9896
Toll-free·Calls Premium Support·See main phone number & contact info
Q:

How do I talk to a human at this Dell - Tech Support number?

A:Press 3; press 2. That will get you with a live operator who will transfer you to your tech support department
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Dell - Tech Support Premium Support?

A:The average hold time is 10 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Dell - Tech Support customer service contact information

This is the #2 most popular Dell - Tech Support phone number out of 3. Click above to go back to the main customer service number and other contact information, including Dell - Tech Support email addresses, twitter handles, and live chat options.

More Dell - Tech Support Customer Phone Numbers

Technical Support

877-293-1197
Main phone number · Toll-free · 24 hours, 7 days · Option 4 · What can I help you with today? (Respond to the question.)

International Technical Support

800-285-1653
Toll-free · 24 hours, 7 days · Use this number for International Support Services · International Support for Portable Systems - If you are traveling outside your home country, choose the option that corresponds with your region. North America, press 1. South America, press 2. Europe, press 3. Asia, Pacific, or Japan, press 4.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Dell - Tech Support phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3; press 2. That will get you with a live operator who will transfer you to your tech support department
Here is how our research team describes the way the Dell - Tech Support phone system greets you: What can I help you with today? (Respond to the question.)
Below are some clips we've found from Dell - Tech Support's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thanks for choosing Dow. Your call may be recorded for quality training, and security purposes. Now what can I help you with today?"
Excerpt from a call with Dell - Tech Support
Wednesday, June 19, 2024 1:22 AM

What are the hours and when should I call?

Dell - Tech Support operates the call center for this 800-624-9896 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 8,832 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dell - Tech Support phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dell - Tech Support staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Dell - Tech Support is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 8,832 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Dell - Tech Support is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dell - Tech Support staffs the call center well on Tuesday.

Calling this Dell - Tech Support Customer Number

Christian Allen is the editor / author responsible for this content.
Jan 23, 2024

Calling Dell's Tech Support was surprisingly easy. As a general rule, I put off calling tech support as long as I can because usually I sit on hold for a long time and nothing really helps. Most of the time, I get told to take my device to a store, so I try to cut out the middleman whenever I can. However, I don't live near a Dell store and my laptop is acting funny so my only choice was to call and see what they could do to help me troubleshoot the problem. 

Lately, when I turn on my laptop, it seems like the screen flickers for about 5 minutes before it starts working properly. This is not only hard on my eyes, but my laptop is only a year old and there's no reason I should be having issues like this. There are probably hundreds of reasons why people end up calling Dell Tech Support, so I was prepared to spend a lot of time on hold. Luckily, it only took about 5 minutes to talk to someone, which is a wait time that felt worthwhile. 

When I answered, an automated voice said, "Thanks for choosing Dell," followed by, "Now, what can I help you with today?" I told the voice I needed customer service and then it responded by saying, "Okay, I can connect you with someone. Just give me a little more information about why you are calling." I wasn't sure what it wanted from me, so this time I tried saying "technical support." That worked because then it responded, "Okay, technical support. Before I transfer you, I need a code from the sticker on the bottom of your device. If you see a six or seven-character code, say service tag."

I told the system, "I don't see it," because I wasn't near my laptop and didn't want to bother until I was talking to the actual agent. That worked out well, as it simply responded, "No problem, I can still get you to the right technician. I just need to collect a little more information. What is your device primarily for, personal or business use?" 

Once I said personal use, it asked me what type of device it was and I responded that it was a laptop. Then it asked for the model type and after I said Inspiron, it told me, 'Hold on while I transfer you." This part was a bit weird because the line went dead like it had hung up on me, but it didn't. It was just dead silence, but in about a minute a tech specialist picked up so I'm glad I didn't hang up. He had a thick accent but discussed a few things I could try to see if it would fix the problem and was mostly helpful. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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