Does Cumberland Farms offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat-Sun 8am-5pm EST.The least busy day is Sunday, and the most busy day is Wednesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cumberland Farms below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cumberland Farms phone number to document the phone system.
Here is how our research team describes the way the Cumberland Farms phone system greets you: Listen closely to the following options before making your selection. If you know your party's extension, you may dial it at any time. For guests of our store with questions about SmartPay credit or debit card transactions, products offered, or general customer service, please press 1. For store and facility support, press 2, or gasoline dispatch, press 3. For employment verification, press 4. For the Department directory, press 5. For the 24/7 Security office, press 6. For the receptionist, press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Cumberland Farms's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the EG America store support center.
Providing service through a variety of fuel and convenience retailers across the US.
Please listen closely to the following options before making your selection.
If you know your party's extension, you may dial it at any time.
For guests of our store with questions about SmartPay, credit or debit card transactions, products offered, or general customer service, please press one.
For store IT and facility support, press two."
Excerpt from a call with Cumberland Farms
Monday, July 22, 2024 5:29 PM
What are the hours and when should I call?
Cumberland Farms operates the call center for this 800-225-9702 phone number Mon-Fri 8am-8pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Cumberland Farms call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cumberland Farms phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cumberland Farms staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cumberland Farms is Sunday.The most busy day to call is Wednesday, which averages 550% more phone calls by comparison.Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Cumberland Farms is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Cumberland Farms staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Cumberland Farms
If you have time to do a bit of reading before you call Cumberland Farms, we recommend you read over some of our problem-specific articles.
Cumberland Farms store hours vary by location. Most Cumberland Farms stores are open 24 hours a day, 7 days a week, providing convenient access to their range of products and services. However, some locations may have slightly adjusted hours due to specific circumstances or local regulations. To find the store hours of a particular Cumberland Farms location, customers can use the store locator feature on their official website or contact their desired store directly. Whether it's early morning coffee, afternoon snacks, or late-night essentials, Cumberland Farms aims to offer flexible operating hours to cater to the needs of their customers throughout the day and night.
Yes, Cumberland Farms restrooms are available to the public. At Cumberland Farms, we understand the importance of providing clean and accessible restroom facilities to our customers. Whether you're a customer making a purchase or someone just needing a quick pit stop, our restrooms are open for public use. We take great pride in maintaining a high standard of cleanliness and hygiene in all our facilities. Our dedicated staff regularly cleans and sanitizes the restrooms to ensure a comfortable experience for everyone. So, feel free to stop by any of our locations and take advantage of our public restrooms during your visit.
Cumberland Farms offers a wide range of convenient services to cater to our customers' needs. First and foremost, we are a leading convenience store chain, offering a diverse selection of snacks, beverages, and fresh food items. Our stores also provide quality fuel options to keep you moving on the road. Additionally, Cumberland Farms operates as a trusted retailer of household essentials, including grocery items, health and beauty products, and tobacco products. We have integrated advanced technology into our operations, allowing customers to enjoy our popular SmartPay program for fuel savings. Furthermore, we have partnered with various businesses to offer additional services like ATM access, money orders, and lottery tickets. At Cumberland Farms, our goal is to continually enhance our offerings to ensure that we provide the utmost convenience and satisfaction to our valued customers.
Click the link above to get answers to just about any Cumberland Farms customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Cumberland Farms, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble signing into account: "I'm having trouble signing into my account even with the new password."
- From a call lasting 22m 44s , Jul 22, 2024 5:29 PM
Change ATM card linked: "I want to change my account attached to my ATM card to another card."
- From a call lasting 4m , Feb 20, 2024 7:44 PM
Inquiring about job openings: "I was curious to find out I had seen I didn't know who to speak with that's why I'm calling you."
- From a call lasting 3m 19s , Feb 8, 2024 9:48 PM
Information about why customers call Cumberland Farms is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Cumberland Farms will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Cumberland Farms customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cumberland Farms's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cumberland Farms agent. This phone number is Cumberland Farms's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-225-9702 include and other customer service issues. Rather than trying to call Cumberland Farms first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Cumberland Farms has 1 phone number. It's not always clear what is the best way to talk to Cumberland Farms representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cumberland Farms. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cumberland Farms. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.