Costco Travel Member Services

Phone Number & Getting a Rep

Costco Travel Member Services number

877-849-2730
Toll-free·Calls Member Services·See main phone number & contact info
Q:

How do I talk to a human at this Costco Travel number?

A:Must choose an option 1-7.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Costco Travel Member Services?

A:The average hold time is 11 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

All Costco Travel customer service contact information

This is the #2 most popular Costco Travel phone number out of 2. Click above to go back to the main customer service number and other contact information, including Costco Travel email addresses, twitter handles, and live chat options.

More Costco Travel Customer Phone Numbers

Customer Service

866-921-7925
Main phone number · Toll-free · 24 hours, 7 days · Just wait on the line ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Costco Travel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-7.
Here is how our research team describes the way the Costco Travel phone system greets you: Rental cars, press 1. Cruises, press 2. Travel with a group, press 3. Travel within the US, press 4. Travel with Canada, press 5. All other international travel, press 6.
Below are some clips we've found from Costco Travel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Costco Travel. Please note that Costco Travel will be closed on Independence Day, We will reopen the following day during normal business hours. For rental cars, press one."
Excerpt from a call with Costco Travel
Monday, July 1, 2024 6:43 PM

What are the hours and when should I call?

Costco Travel operates the call center for this 877-849-2730 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,352 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Costco Travel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Costco Travel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Costco Travel is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 1,352 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Costco Travel is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Costco Travel staffs the call center well on Thursday.

Why call this Costco Travel number?

Below is a sample of recent calls to Costco Travel, and their purpose. Are any of these similar to the reason you are trying to call?
Car rental insurance inquiry: "Can you please explain to me what that is?"
- From a call lasting 17m 21s , Aug 15, 2024 11:34 PM

Calling this Costco Travel Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 12, 2024

Calling Costco Travel was a fairly straightforward process, which was unexpected because when they transferred me to the car rental company I thought that I was going to play a merry-go-round game. However, it only took me four minutes to get to someone who could help me book my rental car using the discount that I received from Costco. Considering how busy this could potentially be, I will take that as a win. 

The real surprise is how quickly I got through,  because I ended up calling Costco first, and after I got through their automated system was transferred to Budget and then had to go through their automated system. anyone who has sat in line on an automated system knows that being forced to go through two sets is probably the only thing worse than sitting through one. The outcome still came out in my favor, so that's not bad at all. I imagine people have dozens of reasons to call Costco Travel from actually booking packages to rental cars to travel all over the world. Add in the number of people on the phone with Budget about reservations or current issues with rentals, and this really wasn't a bad experience. 

When I first called, it said, "Thank you for calling Costco Travel. For rental cars, press 1. For cruises, press 2. For travel with a guided group, press 3. For travel within the United States, press 4. For travel within Canada, press 5. For all other international travel, press 6. For travel insurance, or if you are in need of post-travel assistance, press 7."I chose option 1 since I needed a rental car, and then it said, "This menu is for rental car reservations that are not associated with any other travel packages or reservations. For new bookings, or to make changes to your existing reservations, press 1. For help with your online account, or to book on Costotravel.com, press 2. For in-travel assistance, press 3."

I pressed one again and it warned me that I should be prepared to show my Costco membership card. Then it gave a list of car rental companies stating, "Please be prepared to present your Costco membership number. For Alamo, press 1. For Avis, press 2. For Budget, press 3. For Enterprise, press 4." 

After I chose 3 for Budget, the phone started to ring and an automated voice agent picked up and said, "Are you calling a new reservation?" Once I responded yes, it said, New reservation, if that’s not right, say go back. Great. Is this about a reservation for a rental car or a moving truck?" I said "car," and then she responded, "Okay, car, let me quickly get some basic information, and then I will get you connected to a representative. Please say your Budget code (something like that) or if you don’t have it, just say, I don't have it."

Almost immediately after I said I didn't have it, I was transferred to a hold line with upbeat music that played maybe ten minutes before Angel picked up. He had a thick accent but was able to help me and I got my reservation taken care of. I appreciated the very short hold time. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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