Connecticut Department of Motor Vehicles (DMV/RMV) Suspended License Customer Service

Phone Number & Getting a Rep

Connecticut Department of Motor Vehicles (DMV/RMV) Suspended License Customer Service number

860-263-5720
Calls Suspended License Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Connecticut Department of Motor Vehicles (DMV/RMV) number?

A:Use this number for help with a suspension
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-4pm EST. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Connecticut Department of Motor Vehicles (DMV/RMV) Suspended License Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All Connecticut Department of Motor Vehicles (DMV/RMV) customer service contact information

This is the #2 most popular Connecticut Department of Motor Vehicles (DMV/RMV) phone number out of 2. Click above to go back to the main customer service number and other contact information, including Connecticut Department of Motor Vehicles (DMV/RMV) email addresses, twitter handles, and live chat options.

More Connecticut Department of Motor Vehicles (DMV/RMV) Customer Phone Numbers

Hartford Customer Service

860-263-5700
Main phone number · Mon-Fri 8am-4pm EST · Press 0 · Vehicle information, press 1. Licensing and non-driver ID information, press 2. Hours, locations, change of address form, and change of address sticker, press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Connecticut Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Use this number for help with a suspension
Here is how our research team describes the way the Connecticut Department of Motor Vehicles (DMV/RMV) phone system greets you: Pay suspension ignition interlock device fee, press 1. License suspension or interlock device requirements, press 2. Unpaid tickets, press 3.

What are the hours and when should I call?

Connecticut Department of Motor Vehicles (DMV/RMV) operates the call center for this 860-263-5720 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Connecticut Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Connecticut Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Connecticut Department of Motor Vehicles (DMV/RMV) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Connecticut Department of Motor Vehicles (DMV/RMV) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Connecticut Department of Motor Vehicles (DMV/RMV) staffs the call center well on Thursday.

Calling this Connecticut Department of Motor Vehicles (DMV/RMV) Customer Number

Christian Allen is the editor / author responsible for this content.
Aug 28, 2023

Despite regular reminders that a lot of tasks can be taken care of online, calling the Connecticut DMV was relatively straightforward. In fact, it only took me about five minutes to get through multiple phone directories and talk to a live agent. While it would have been nice to have the option to skip a few navigation menus, I recognize that the process was streamlined. 

I needed to talk to the DMV about unpaid tickets that were attached to my license. I wanted to see what I owed so I could take care of them before my license was suspended. Given how worrisome this is, I wanted to talk to someone personally and make sure that I got the right numbers. I also wanted to pay them off and get confirmation from a person. 

Most people who call the DMV probably need to talk about detailed and specific topics. The majority of things they deal with are highly complicated, from obtaining a license to transferring a title. I don't have time to run down to the DMV in person because they are only open while I'm working, but that doesn't mean I don't want to talk to someone before paying off the tickets. 

When I called, the first thing I was told was to have a pen and paper ready to record information. That was helpful, but not necessary since I could jot everything down onto my tablet notepad. The recorded message then told me "to pay suspension fees press one," "for requirements for a driver's license press two", and "for unpaid ticket information press three." 

I chose three since it was exactly what I needed help with, then the recorded voice told me that for faster service I could use the keypad or speak. It asked if I lived in Connecticut and didn't recognize my answer, so I resorted to using the keypad. It then asked me to enter or say my Connecticut driver's license number, but this time regardless of what I said or typed it said it didn't recognize me. 

I was then transferred to talk to a live agent and told again to get a pen and paper. The recorded message told me I could check the status of a transaction and pay restoration fees online. I was given the option of paying fees by check or mail order. Then, finally, I was switched to a wait line. The wait was only about five minutes and the hold music was 80's hits, which livened up the interaction. 

The agent walked me through my issue and gave me a total for my unpaid tickets that I could work with. They spoke clearly and answered my questions with ease. I had no questions when I hung up the call, which was reassuring. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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