Comcast Corporate Offices

Phone Number & Getting a Rep

Comcast Corporate Offices number

215-286-1700
Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this Comcast number?

A:Executive Response Team at headquarters in Philadelphia.
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8:30am-6pm EST. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Comcast Corporate Offices?

A:The average hold time is 15 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All Comcast customer service contact information

This is the #7 most popular Comcast phone number out of 8. Click above to go back to the main customer service number and other contact information, including Comcast email addresses, twitter handles, and live chat options.

More Comcast Customer Phone Numbers

Customer Service

800-266-2278
Main phone number · Toll-free · Mon-Sat 8am-7pm EST · Press 0# each time it asks for a phone number then wait. For existing customers you must ALWAYS enter the last 4 of your social number that belongs to the account holder, then press 1, then 2. · I have the numbers of your street address as ????. Is this the account you are calling about?

Order New Service

866-202-2708
Toll-free · 24 hours, 7 days · Press 2 ·

Technical Support

866-316-1619
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Dial # 1, then 1+ zip code, then 1+1, then account phone #. For Business technical support. · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

Business Accounts

800-391-3000
Toll-free · 24 hours, 7 days · This is the number for Business Accounts. Press 0, then enter zip code, then press 5 · I have the numbers of your street address as ????. Is this the account you are calling about?

Business Customer Service

877-589-8809
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · For Business questions or for ordering new service. · Comcast Business - I have the numbers of your street address as ????. Is this the account you are calling about?

California Customer Service

800-945-2288
Toll-free · Mon-Fri 7am-8pm, Sat 8am-5pm EST · Press 3, 1, 1, 1, 1, then * (star) · Xfinity - I have the numbers of your street address as ????, is this the account you are calling about?

New Customer Concierge

888-986-8447
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Comcast phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Executive Response Team at headquarters in Philadelphia.
Here is how our research team describes the way the Comcast phone system greets you: Xfinity - I have the numbers of your street address as ????. Is this the account you are calling about?

What are the hours and when should I call?

Comcast operates the call center for this 215-286-1700 phone number Mon-Fri 8:30am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 55,193 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Comcast phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Comcast staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Comcast is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 55,193 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Comcast is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Comcast staffs the call center well on Monday.

Calling this Comcast Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Dec 12, 2023

I've had an issue with my billing with Comcast, and it has been going on for a while now even though I have called them in the past to talk about my issues. So this time I thought I would try this number because someone said that this would get me to someone who would make more change. I was a bit surprised to find out that I was calling the executive office, but even though I think that I ultimately got redirected it was still helpful. I don't know how much this helped in the long run, but I hope this time I was able to get the issue resolved. 

Comcast gets a lot of phone calls daily from people who need to talk about their billing, cable, internet, phone service etc. However, I'm not sure how many of those types of phone calls this number gets since it leads to the corporate headquarters. I imagine they have a different type of callers here for the most part. A lot more business-focused phone calls, but there are probably still just a lot of reasons for people to call. 

So, I found this phone number online, and I decided to give it a try, and the person who answered was an automated assistant who said, "Welcome to Xfinity Comcast executive headquarters." That took me a bit off-guard because I didn't call the headquarters internally, but I decided just to go with it. It then gave me two options which were, "Press 1 to reach a specific phone conversation or press 2 to reach our executive customer service department." 

I pressed 2 because it was the best option for me, and then the voice assistant said, "Thank you for calling Comcast corporate offices. Please hold and one of our executive customer service specialists will be you shortly." I had to wait about 5 minutes and then someone answered who took my information but said they were going to direct me to a line that would help me more. 

This is why I'm not sure if I was redirected back to the same billing department I would normally reach, but I spoke to a Sydney and she was very helpful and answered all of my questions about my bill. She also said that a credit would be applied next month due to some issues with the billing so I will just have to wait and see if the problem is resolved or not. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
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