Coinbase UK Customer Service

Phone Number & Getting a Rep

Coinbase UK Customer Service number

+44 808 168 4635
Calls UK Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Coinbase number?

A:Must go online to get help if you don't have an account.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Coinbase UK Customer Service?

A:The average hold time is 6 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All Coinbase customer service contact information

This is the #2 most popular Coinbase phone number out of 5. Click above to go back to the main customer service number and other contact information, including Coinbase email addresses, twitter handles, and live chat options.

More Coinbase Customer Phone Numbers

Customer Service

888-908-7930
Main phone number · Toll-free · 24 hours, 7 days · Must go online to get help if you don't have an account. · If you no longer have access to your account or want to file a complaint, press 1. Coinbase card assistance, press 2. For further assistance, press 3.

Ireland Customer Service

+1 800 200 355
24 hours, 7 days · Must go online to get help if you don't have an account. ·

German Customer Service

+49 800 0010726
24 hours, 7 days · Must go online to get help if you don't have an account. ·

Spain/EU Customer Service

+34 900 983 477
24 hours, 7 days · Must go online to get help if you don't have an account. ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Coinbase phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must go online to get help if you don't have an account.

What are the hours and when should I call?

Coinbase operates the call center for this +44 808 168 4635 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 6,256 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Coinbase phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Coinbase staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Coinbase is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 6,256 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Coinbase is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Coinbase staffs the call center well on Wednesday.

Calling this Coinbase Customer Number

Christian Allen is the editor / author responsible for this content.
Feb 28, 2024

When calling Coinbase for questions or concerns, existing customers are given a variety of options to reach a representative but new customers are hardly able to do so. As a newcomer to cryptocurrency and digital encryption payments, I called Coinbase for more information on how to get started.

An automated recording greets callers with several choices for accessing assistance including filing a complaint, gaining access to locked accounts or seeking help with a Coinbase card used for spending crypto. The automated message also suggested callers visit the Coinbase website for other questions or additional support. Even though I don’t currently have a Coinbase account or card, I selected the option for accessing card assistance to see where it led. 

Another automated message offered more selections for Coinbase card support ranging from reporting a lost or stolen card to activating new cards. The message also stated I could press 0 at any time to speak with a representative so I chose this option. After being transferred to another department, the automated system notified me that Coinbase agents could only help with card support issues and no other requests. Once again, I was directed to the website for further help or to set up an account. I decided to stay on the line to see how far I could get. 

However, I was prevented from proceeding once the system required my phone and account number. Without that verification, callers can't get very far within the system. However, I decided to enter in my phone number and see what other options may be offered. But was told the information provided didn't match the Coinbase records, therefore I couldn't be connected with a representative. The call returned to the original main menu and I followed the prompts again to reach a rep but my attempt failed. The automated system once again directed me to the website where I could read their list of frequently asked questions so I decided it was time to go online. 

Once there, I noticed the website offered a chat box, which led to their virtual assistant. Unfortunately, I was required to first sign in before any support or help could be given.  This all proved to be a frustrating endeavor, as I was on the phone for at least 15 minutes and unable to access help online without an account. The website offered some explanation on how to set up an account but it would be nice to chat with a rep before making the decision whether to pursue a crypto portfolio with Coinbase.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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