Charles Schwab Customer Service

Phone Number & Getting a Rep

Charles Schwab Customer Service number

800-435-4000
Toll-free·Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Charles Schwab number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Charles Schwab Customer Service?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Charles Schwab customer service contact information

This is the #2 most popular Charles Schwab phone number out of 3. Click above to go back to the main customer service number and other contact information, including Charles Schwab email addresses, twitter handles, and live chat options.

More Charles Schwab Customer Phone Numbers

Current Client Customer Service

800-435-9050
Main phone number · Toll-free · 24 hours, 7 days · Press 8 and then #. Next say "Representative" (You will need to say "Representative" a couple of times). · Please key in your account number, log-in ID number, or your Social Security number followed by the # key.

Customer Service

888-403-9000
Toll-free · Mon-Fri 4am-8pm, Sat-Sun 6am-7:30pm PST · Say "New Account." ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Charles Schwab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Charles Schwab phone system greets you: Key in the last 4 digits of your Social Security number. If you would like to open a new account, say "new account."

What are the hours and when should I call?

Charles Schwab operates the call center for this 800-435-4000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 690 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Charles Schwab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Charles Schwab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Charles Schwab is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 690 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Charles Schwab is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Charles Schwab staffs the call center well on Thursday.

Calling this Charles Schwab Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Aug 26, 2024

If you have a concern and need to call Charles Schwab's customer service line, you're first greeted by an automated messaging system. It says they're glad you called and immediately requests the following actions:

  • Say the last 4 digits of your Social Security number if you have an existing account or a transitioning TD Ameritrade, Inc. account.
  • Say "new account" or press 8 if you would like to open a new account.

These are your only options. If neither is applicable and you stay on the line, the automated system asks you to choose between the two options three more times before requesting further or alternative voice activation phrases. However, it only offers two suggestions: "I want a quote" and "What's my account balance?"

If you don't make a selection, surprisingly, you're automatically transferred to a representative. This is good to know! It's also appreciated considering so many automated messaging systems are an inescapable gauntlet of frustration. Many, if not most, people calling a customer service number just want to speak to an actual human being and have their concerns addressed swiftly and effectively. So many companies seem to have intentionally convoluted messaging systems to avoid providing actual customer service (this is just my personal opinion), so it's refreshing to encounter a line that doesn't do that.

The representative I spoke to transferred me to someone else who could better assist me, and the second person I spoke to was able to answer all of my questions. The process was seamless and surprisingly efficient. Overall, my experience was positive. The main cons are, potentially, the lack of phone menu options in the beginning and the absence of alternative language options for accessibility. Aside from that, though, I give Charles Schwab a thumbs up. Shout out to Janice for helping me out!

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!