A:Calling this CVS Health number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at CVS Health for you.
Q:
Does CVS Health offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CVS Health below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CVS Health phone number to document the phone system.
Here is how our research team describes the way the CVS Health phone system greets you: Thank you for calling CVS Pharmacy. For English, please hold. Tell me what you're calling about, like 'replace my ExtraCare card' or 'I need help with online photos.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this CVS Health number should go right to a real human being
Below are some clips we've found from CVS Health's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling CVS Pharmacy.
For English, please hold.
For all other languages, press nine.
CarePASS is now Extra Care Plus, the small fee big savings membership program.
If you are an existing member, there is no need to reenroll.
To learn more about Extra Care Plus, please visit c v s dot com slash extra care slash manage.
In a few words, please tell me what you're calling about."
Excerpt from a call with CVS Health
Monday, May 13, 2024 4:12 PM
They may ask you to say or enter information
"For the ExtraCare card balance, rewards, and extra box, say ExtraCare.
For Extra Care Plus account, medication questions, delivery status, of orders, or prescriptions, say plus.
For help with c v s dot com account, including online photos, prescriptions, or online orders, say CVS dot com.
To provide feedback or to speak to customer relations, say store feedback.
For COVID nineteen test results, vaccines, or questions, say COVID.
For store locations, phone numbers, or hours, say store information.
For MinuteClinic inquiries, say MinuteClinic.
Or you can say more choices."
Excerpt from a call with CVS Health
Monday, April 1, 2024 5:59 PM
In fact, much of this information on this page is superfluous because this CVS Health phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
CVS Health operates the call center for this 888-607-4287 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CVS Health call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CVS Health phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CVS Health staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CVS Health is Friday.The most busy day to call is Thursday, which averages 113% more phone calls by comparison.Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Busiest
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call CVS Health is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CVS Health staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call CVS Health
If you have time to do a bit of reading before you call CVS Health, we recommend you read over some of our problem-specific articles.
CVS Health has a vast network of locations across the United States. With over 9,900 retail pharmacies, including standalone CVS Pharmacy stores and CVS Pharmacy locations within Target stores, you can find our stores in almost every state. As the nation's largest pharmacy healthcare provider, CVS Health also operates more than 1,100 MinuteClinic locations, offering convenient healthcare services across the country. Additionally, we have a presence in various communities through long-term care pharmacies, specialty pharmacies, and infusion services. Our pharmacy services reach healthcare facilities such as hospitals, clinics, and nursing homes, providing vital medication distribution solutions. Overall, wherever you are in the United States, chances are there's a CVS Health location nearby to meet your pharmacy and healthcare needs.
The CVS Health ExtraCare program is a customer rewards program offered by CVS Pharmacy. It allows customers to earn ExtraBucks rewards on qualifying purchases, which can be used as discounts on future purchases at CVS stores or on the CVS website. By signing up for an ExtraCare card, customers can enjoy exclusive savings and personalized offers based on their shopping habits. ExtraCare members also receive 2% back in ExtraBucks rewards for every qualifying prescription they fill at CVS Pharmacy. These rewards can be combined with manufacturers' coupons and other offers, maximizing savings for members. The program offers various additional perks like special discounts on health-related products and services, along with personalized emails providing beauty tips and healthcare guidance. Joining the ExtraCare program is free, and members can start earning rewards immediately.
CVS Health provides a wide range of services to meet the diverse healthcare needs of its customers. These services include prescription medications and pharmacy services, both in-store and online, with options for home delivery or in-store pickup. In addition, CVS Health offers over-the-counter medications, health and wellness products, as well as beauty and personal care items. CVS Health also operates MinuteClinic, which provides walk-in medical services such as vaccinations, basic illness treatment, and preventive care. Furthermore, CVS Health offers specialty pharmacy services for individuals with complex and chronic conditions, including specialized medication management programs. Additionally, CVS Health provides digital health resources and apps to help customers manage their health and medications, offering convenience and accessibility. Overall, CVS Health strives to be a comprehensive healthcare destination, promoting health and well-being for all.
Click the link above to get answers to just about any CVS Health customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CVS Health, and their purpose. Are any of these similar to the reason you are trying to call?
Refill prescription: "Hi. I would like to refill a prescription for Doxycycline hyclate 100mg capsules."
- From a call lasting 14m 8s , Jul 8, 2024 4:56 PM
Tracking prescription delivery: "I'm trying to figure out if this has been shipped to my address or how do I get my hands on this prescription."
- From a call lasting 20m 37s , May 13, 2024 4:12 PM
Requesting fax from HR: "I need CVS HR to fax a paper to the food stamp office saying when my last day was."
- From a call lasting 10m 45s , Apr 9, 2024 3:25 PM
Conclusion and closing notes
This is CVS Health's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CVS Health agent. This phone number is CVS Health's best phone number because 24,177 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-607-4287 include and other customer service issues. Rather than trying to call CVS Health first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, CVS Health has 1 phone number. It's not always clear what is the best way to talk to CVS Health representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CVS Health. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CVS Health. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.