A:Not at this number; hours here are Mon-Fri 8am-5pm PST.The least busy day is Wednesday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Breville USA below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Breville USA phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then wait
Below are some clips we've found from Breville USA's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Breville support. To speak with our customer care team, please select one of the following options.
For sales or order status, press one. For product support, press two.
Our calls are recorded for training and quality purposes.
During this call, we will collect information such as your name, phone number, email, and any information shared about your inquiry which you choose to provide.
We only capture this information for internal business purposes and won't sell or share this information unless you have given us prior consent.
For more information, please review our privacy notice link at the bottom of our Breville web site.
Please give me a moment to transfer you to an agent."
Excerpt from a call with Breville USA
Tuesday, January 2, 2024 8:58 PM
The first phone menu
"Thank you for calling Breville support.
To speak with our customer care team, please select one of the following options.
For sales or order status, press one.
For product support, press two."
Excerpt from a call with Breville USA
Tuesday, June 18, 2024 6:47 PM
After you press 2
"For connected devices, press five.
For all other products, press six. To repeat this menu, press nine.
For espresso, press one.
For other coffee products, press two."
Excerpt from a call with Breville USA
Monday, June 3, 2024 7:23 PM
What are the hours and when should I call?
Breville USA operates the call center for this 866-273-8455 phone number Mon-Fri 8am-5pm PT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Breville USA call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Breville USA phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Breville USA staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Breville USA is Wednesday.The most busy day to call is Tuesday, which averages 96% more phone calls by comparison.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Breville USA is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Breville USA staffs the call center well on Wednesday.
Why Customers Call Breville USA
If you have time to do a bit of reading before you call Breville USA, we recommend you read over some of our problem-specific articles.
Breville coffee makers are backed by a comprehensive warranty to ensure customer satisfaction. The warranty coverage for Breville coffee makers varies depending on the model and individual purchase. However, in general, most Breville coffee makers come with a standard one-year limited warranty. This warranty covers any defects in materials or workmanship, and Breville will repair or replace the coffee maker free of charge. Some Breville coffee makers may also offer extended warranties, which can be purchased separately for an additional fee. It is important to carefully read the product warranty information provided with your specific Breville coffee maker to understand the precise coverage and terms. Breville is committed to providing excellent after-sales service and support to ensure continued enjoyment of their high-quality coffee makers.
To keep your Breville coffee maker in optimal condition, we recommend the following maintenance steps to ensure a great brewing experience every time. Firstly, clean the removable parts, such as the filter, carafe, and water tank regularly using warm, soapy water. Additionally, descale your machine monthly or as needed using a solution made specifically for coffee makers. This helps remove mineral buildup and ensures proper functioning. Regularly wipe the exterior with a damp cloth and dry thoroughly to remove any coffee stains or residue. Lastly, check the instruction manual for any model-specific cleaning instructions or tips. Following these maintenance practices will help extend the lifespan of your Breville coffee maker and guarantee the best tasting cup of coffee with each brew.
Yes, Breville coffee makers are compatible with reusable coffee filters. Breville offers a wide range of coffee makers that are designed to work with reusable coffee filters. These filters are an eco-friendly alternative to disposable paper filters, allowing you to reduce waste and save money in the long run. Breville coffee makers have a versatile design that accommodates various filter types, including reusable ones. You can easily use your preferred reusable coffee filter with any Breville coffee maker model to enjoy your favorite brew. With Breville, you can have both convenience and sustainability in your coffee-making experience.
Click the link above to get answers to just about any Breville USA customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Breville USA, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about air fry ovens: "I want an air fry oven."
- From a call lasting 10m 51s , Oct 10, 2024 5:21 PM
Grinder and water issues: "It was having trouble grinding."
- From a call lasting 40m 47s , Oct 4, 2024 5:24 PM
Coffee maker heating issue: "My Breville coffee maker is not heating and can't brew."
- From a call lasting 18m 54s , Aug 29, 2024 4:49 PM
Information about why customers call Breville USA is extracted from issues that customers have reported to GetHuman.
This is Breville USA's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Breville USA agent. This phone number is Breville USA's best phone number because 3,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-273-8455 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Breville USA first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Breville USA has 1 phone number. It's not always clear what is the best way to talk to Breville USA representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Breville USA. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Breville USA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.