A:Press 1 for English, must choose option 1-3, then wait on the line until transferred to a Representative.Our free phone can also navigate phone menus to get a live human at Braun for you.
Q:
Does Braun offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-6pm EST.The least busy day is Friday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Braun below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Braun phone number to document the phone system.
Here is how our research team describes the way the Braun phone system greets you: Replacement parts, place an order, questions about an existing order, press 1. Warranty, product repair, and authorized service centers, press 2. Money-back guarantee, press 3. Toothbrushes, press 4. Household goods, press 5. Thermostat, press 6. All other questions, press 7.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, must choose option 1-3, then wait on the line until transferred to a Representative.
Below are some clips we've found from Braun's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Braun, where our consumers come first and foremost in everything we do.
To continue in English, please press one.
Thank you for calling Braun.
Where our consumers come first and foremost in everything we do."
Excerpt from a call with Braun
Friday, January 5, 2024 8:25 PM
What are the hours and when should I call?
Braun operates the call center for this 800-272-8611 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 387 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Braun call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Braun phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Braun staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Braun is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 387 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Braun is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Braun staffs the call center well on Friday.
Why Customers Call Braun
If you have time to do a bit of reading before you call Braun, we recommend you read over some of our problem-specific articles.
Yes, Braun electric toothbrushes are rechargeable. They are designed to be easily recharged using a charging station or a USB cable. The rechargeable feature eliminates the need for constant battery replacement, making them more convenient and environmentally friendly. Braun electric toothbrushes come with long-lasting rechargeable batteries that can provide multiple uses on a single charge, ensuring consistent performance for optimal oral hygiene. By choosing a rechargeable Braun toothbrush, users can enjoy the benefits of a powerful and efficient electric toothbrush while saving money and reducing waste.
Braun offers a hassle-free return policy within 30 days of purchase. If you are not completely satisfied with your Braun product, you can return it for a refund or exchange. To be eligible for a return, the item must be in its original packaging and in unused condition. Proof of purchase is required for all returns, so it is recommended to keep your receipt or order confirmation. Returns can be initiated by contacting Braun's customer service team by phone or email. They will provide you with further instructions and assist you throughout the return process. Please note that shipping costs may apply for returns, and certain items such as personal care products may be subject to hygiene restrictions. For more detailed information, visit Braun's official website or contact their customer support.
The warranty period for Braun products varies depending on the specific product you purchase. Generally, Braun offers a standard warranty period of 2 years from the date of purchase. This warranty covers any manufacturing defects or faults that may occur during normal use of the product. However, certain products may have an extended warranty period, such as select shavers, which can have up to a 5-year warranty. It is recommended to refer to the product's user manual or packaging for accurate warranty information. Additionally, Braun may offer optional extended warranties for some products, providing additional coverage beyond the standard warranty period.
Click the link above to get answers to just about any Braun customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Braun, and their purpose. Are any of these similar to the reason you are trying to call?
Toothbrush water splashing issue: "How can I get it so that it doesn't spit at me?"
- From a call lasting 14m 34s , Oct 3, 2024 4:57 PM
Issue with cleaning station: "I can't push that thing back far enough to make it work."
- From a call lasting 23m 18s , Jan 5, 2024 8:25 PM
Information about why customers call Braun is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Braun provides this option.
As a last, sometimes only, resort- Braun customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Braun's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Braun agent. This phone number is Braun's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-272-8611 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Braun first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Braun has 1 phone number. It's not always clear what is the best way to talk to Braun representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Braun. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Braun. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.