Best Buy Corporate Offices

Phone Number & Getting a Rep

Best Buy Corporate Offices number

612-291-1000
Calls Corporate Offices·See main phone number & contact info
Q:

How do I talk to a human at this Best Buy number?

A:Direct to Corporate Headquarters
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 8am-5pm EST. The least busy day is Friday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Best Buy Corporate Offices?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Wednesday.

All Best Buy customer service contact information

This is the #2 most popular Best Buy phone number out of 2. Click above to go back to the main customer service number and other contact information, including Best Buy email addresses, twitter handles, and live chat options.

More Best Buy Customer Phone Numbers

Customer Service

888-237-8289
Main phone number · Toll-free · 24 hours, 7 days · Keep pressing 0 · Can I get the phone number on your Best Buy account? (Respond to the question.)

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Best Buy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to Corporate Headquarters
Here is how our research team describes the way the Best Buy phone system greets you: Please wait in line for the next representative.

What are the hours and when should I call?

Best Buy operates the call center for this 612-291-1000 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 7,912 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Best Buy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Best Buy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Best Buy is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 7,912 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Best Buy is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Best Buy staffs the call center well on Friday.

Calling this Best Buy Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 26, 2023

Best Buy lists this number on its website as its corporate office. It's answered by an automated voice that recommends visiting the company's website for assistance. It then provides a website for vendors that want to become partners and another company to contact for vendors needing assistance with account details. It tells you to stay on the line for help with anything else. At this point, I believe it transfers you to Best Buy's main support line (888-BESTBUY). I've called that number before and it sounds like the same menu system. If you press any keys earlier in the call, it transfers you immediately.

Most of the menu is voice-activated. It first asks for the phone number on your My Best Buy account or for you to say "I don't have one." Either way, it responds by thanking you and asking what you need help with. If you don't reply, it repeats the message along with a few examples. If there's still no response, it encourages you to answer so it can transfer you to the right department, followed by key-press options. The system includes help with recent purchases, tech support, appliance support or installations, Geek Squad billing help, My Best Buy points, and selecting a product or making a purchase. 

Selecting tech support or Geek Squad billing will require you to further narrow down your question, and then the system sends you to a Geek Squad customer service representative. The rest of the options take you to a general rep. I'm not sure if these all go to the same call center or if they're further separated into departments. The My Best Buy points option encourages you to log in to your account online, but it still takes you to a rep. 

I had questions about some of the company's products, so I chose the last option. A rep answered right away, but the quality of the call was awful. It sounded like being on speaker in a crowded room, and I could just barely hear the rep saying hello. I hung up and called back. Going through the whole menu again was tedious, but I have a habit of waiting for button-press options instead of speaking.

My second call was also answered immediately. The rep asked for my full name and phone number. I'm not sure why you're asked to provide your number at the beginning of the call; it didn't seem like the rep had the information I entered. She was professional and able to answer all my questions. I was encouraged to complete my purchase online. It wasn't clear if I could make a purchase over the phone, but I didn't ask about it.

If you can't get help over the phone, try visiting Best Buy's support web page. It offers live online chat. This is the most prominent contact option on the site, and you have to dig a little more to find the company's main phone number. The support page has articles covering several topics.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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