Bank of America Fraud Detection

Phone Number & Getting a Rep

Bank of America Fraud Detection number

877-833-5617
Toll-free·Calls Fraud Detection·See main phone number & contact info
Q:

How do I talk to a human at this Bank of America number?

A:Press 1 for English, then 4 on the next menu for future travel planning
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Sunday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Bank of America Fraud Detection?

A:The average hold time is 15 minutes. The longest hold times are on Tuesday, and the shortest are on Friday.

All Bank of America customer service contact information

This is the #14 most popular Bank of America phone number out of 16. Click above to go back to the main customer service number and other contact information, including Bank of America email addresses, twitter handles, and live chat options.

More Bank of America Customer Phone Numbers

Customer Service

800-432-1000
Main phone number · Toll-free · Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST · Press 0#, then 0#, then 0, then 0 then 1, then 0# · Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.

Online Banking

800-781-5393
Toll-free · 7am-10pm EST · Leads directly to an associate for Online Banking for all states but California, and BofA Northwest · A representative will answer the phone

Executive Customer Relations

704-386-5687
24 hours, 7 days · For Executive Customer Relations. Keep dialing 0 at the prompts, and then key in your option when it says "In order to get you to an associate, you must make a valid selection", then press 1 ·

Online Banking/Bill Pay

877-768-9836
Toll-free · 24 hours, 7 days · Direct to Online Banking Bill Pay Dept, press nothing and wait for rep · BillPay - How may I assist you today? (Respond to the question.)

Home Loans

800-285-6000
Toll-free · Mon-Fri 8am-9pm EST · Press "0" at every prompt for Mortgage Department · Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.

Bankruptcy

800-669-5224
Toll-free · 24 hours, 7 days · This is the Bankruptcy Department, someone will answer usually within 5 minutes. No menu options · Loan Administration Bankruptcy Line - For the payment or correspondence address, Press 1, or hold for the next representative.

Credit Cards

800-732-9194
Toll-free · 24 hours, 7 days · Press ** then 0 for credit card dept. · Please say or enter the last 4 digits of either your account number or your Social Security card or tax ID.

Fraud Reporting

877-366-1121
Toll-free · Mon-Fri 8am-9pm EST · Dial 0 until you get to a prompt where you have to choose an option for Bank of America Claims & Fraud. · Claims Services - Say or enter the last 4 digits of either your account number or your Social Security card or tax ID.

Credit Cards

800-421-2110
Toll-free · 24 hours, 7 days · Press 0 for the Credit Card Department · Please say or enter the last 4 digits of either your account number or your Social Security card or tax ID.

Mortgages

800-669-6607
Toll-free · 24 hours, 7 days · At voice prompts say "Customer Service" repeatedly · Please say or enter your account number

Mortgage Services

888-325-6435
Toll-free · 24 hours, 7 days · This # is a short cut for Making Home Affordable program for Bank Of America. (Re-Modification of a mortgage) · Please say or enter your account number

Home Retention

877-327-9225
Toll-free · 24 hours, 7 days · This is for Home Retention Department / Collections · Please say or enter your account number

Property Claims

800-669-6076
Toll-free · 24 hours, 7 days · Say "Representative" - will take you an insurance claims BOA representative · Property Claims Dept - If you have a claim check and you need the address to mail in a claim to get the process started, Press 1. To discuss a project or if you already have a claim started, Press 2. For all other calls, please hold online for the next representative.

International Customer Service

315-724-4022
Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST · Calling this Bank of America number should go right to a real human being · If this is an operator with an overseas collect call, yes, we will accept charges. To get started, say or enter your telephone access ID or number.

Customer Service

800-518-0479
Toll-free · Mon-Fri 9am-5pm EST · Calling this Bank of America number should go right to a real human being · Just hold online until a representative picks up

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Bank of America phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English, then 4 on the next menu for future travel planning
Here is how our research team describes the way the Bank of America phone system greets you: Please say or enter the last 4 digits of either your ATM debit card, your Social Security card, or your tax ID.
Below are some clips we've found from Bank of America's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Welcome to Bank of America. This call may be recorded. To get started, please say or enter your telephone access ID, card, or account number."
Excerpt from a call with Bank of America
Thursday, August 1, 2024 2:38 AM

What are the hours and when should I call?

Bank of America operates the call center for this 877-833-5617 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 69 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of America phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of America staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bank of America is Saturday. The most busy day to call is Sunday, which averages 275% more phone calls by comparison. Again, this is based on a sample of 69 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call Bank of America is Wednesday.

Why call this Bank of America number?

Below is a sample of recent calls to Bank of America, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 34m 58s , Sep 25, 2024 10:10 PM
: ""
- From a call lasting 2m 29s , Aug 1, 2024 2:38 AM

Calling this Bank of America Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Dec 18, 2023

I've been looking at banks to secure a new car loan with, and one that came up on my list was Bank of America. I have to admit that I'm disappointed with the customer service from Bank of America because despite having a customer service line you can't actually talk to anyone. By the end of the phone call, I was pretty much told to go into a branch office, which is the thing that I was trying to avoid since I don't have a lot of time.  

Admittedly, there may be a lot of people calling Bank of America regularly who have loans and bank accounts, but judging by the way the phone service is set up I have a feeling account holders probably get better service than I did. This is ironic because you'd think they'd offer better service to new customers, but that wasn't my experience. I called during a normal time in the afternoon as well, so I don't think that this was some atypical experience. 

When I first called, an automated voice answered and said, "Welcome to Bank of America. This call may be recorded. To get started please enter your telephone access ID, card, or account number." This is where the problem started because I don't have an account and wanted to talk to someone about a loan. I attempted to say I didn't have an account number and was told, "For security, you must provide the required information to speak with an associate or use our automated service. If you need time to get that information, please press 1." Then when I said I didn't have an account again, it circled back. Finally, I just said "I don't know," and that prompted the system to respond, "To get you to the right place, in a few words, please tell me what you are calling about. "

That seemed to get me on the right track so I said, "Bank loan" and it didn't recognize my entry. I tried again and stated, "Check on an application," which got the system to ask if this was a new loan (yes) and then if it was for a business (no). It then asked if the loan was for a car or a home. I answered that it was for a car and thought I might get to talk to someone, but instead, the voice assistant said, "Bank of America offers competitive auto loans. To learn more please visit our website or stop by one of our branch offices. Thank you for calling, good-bye." I literally was no closer to getting any help when I ended the call versus when I started it!

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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