BJ's Wholesale Club Customer Service

Phone Number & Getting a Rep

BJ's Wholesale Club Customer Service number

866-425-7932
Toll-free·Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this BJ's Wholesale Club number?

A:Calling this BJ's Wholesale Club number should go right to a real human being
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 9am-7pm, Sat-Sun 9am-6pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to BJ's Wholesale Club Customer Service?

A:We don't expect that you will have to wait to talk to a person. This is a direct line.

All BJ's Wholesale Club customer service contact information

This is the #2 most popular BJ's Wholesale Club phone number out of 2. Click above to go back to the main customer service number and other contact information, including BJ's Wholesale Club email addresses, twitter handles, and live chat options.

More BJ's Wholesale Club Customer Phone Numbers

Customer Service

800-257-2582
Main phone number · Toll-free · Mon-Fri 9am-7pm, Sat 9am-6pm, Sun 12pm-6pm EST · When asked what can I help you with, say "Representative" (You will need to say it three times before they connect you to a live person). · Press 1 to receive a text to talk to a customer service agent online. For calling about a recent renewal, press 2, and I can answer questions about orders, memberships, and more. How can I help you today?

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this BJ's Wholesale Club phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this BJ's Wholesale Club number should go right to a real human being
Below are some clips we've found from BJ's Wholesale Club's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling BJ's Wholesale Club.
This call may be recorded for quality assurance purposes.
For BJ's one Mastercard questions or bill payments, press one or say credit card."
Excerpt from a call with BJ's Wholesale Club
Sunday, November 3, 2024 8:34 PM
In fact, much of this information on this page is superfluous because this BJ's Wholesale Club phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

BJ's Wholesale Club operates the call center for this 866-425-7932 phone number Mon-Fri 9am-7pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 303 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BJ's Wholesale Club phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BJ's Wholesale Club staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call BJ's Wholesale Club is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 303 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call BJ's Wholesale Club is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BJ's Wholesale Club staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why call this BJ's Wholesale Club number?

Below is a sample of recent calls to BJ's Wholesale Club, and their purpose. Are any of these similar to the reason you are trying to call?
Order status inquiry: "I am calling to check the status of my order."
- From a call lasting 1m 34s , Nov 3, 2024 8:34 PM
: ""
- From a call lasting 8m 56s , Aug 2, 2024 4:35 PM

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