Asus Open Platform Component & ProArt Technical Support

Calling Asus isn't too time-consuming, but you have to listen to a lot of information before reaching a customer service representative. If you're willing to listen intently, however, you'll get to a customer service agent in just under 3 minutes. I called during my lunch hour and got to talk to someone fairly quickly, so I assume call center support must be good. You'd think this would be a peak time for people to call, because they're on break (which happened to be why I called). 

I needed to talk to someone about my Asus notebook. The corner of the screen isn't properly displaying color. It looks like someone pressed on a mood ring or something. I've only had it for about 2 months, and there was no water damage or anything like that. Obviously, I needed to talk to someone about how this happened and how I could get it fixed or replaced. Of course, my issue is just one of the millions that Asus probably receives. The company sells laptops, notebooks, tablets, watches, gaming handhelds, and many more things to consumers. It also offers stuff for businesses, so I imagine they get tons of phone calls throughout the day, which makes their prompt service even more appreciable. 

After dialing, a voice assistant told me, "Thank you for calling Asus product support. If you're a consumer calling for repair or technical support, please press 1. If you're calling for business or commercial support, please press 2." I chose 1 since I'm a customer, and immediately the voice assistant reminded me, "The product serial number is required for support purposes. Please have the serial number available for the customer care agent." This could have been an issue if I didn't carry my notebook with me, but luckily it was in my bag and easily accessible. It's good for someone else to know before they call though. 

After that statement, the voice assistant immediately launched into a much larger directory stating, "For eshop orders and inquiries, press 1. For proart series, press 2. For notebaooks, press 3. For tablets, phones and wearables, press 4. For chrome products, desktops, all-in-one PCs, Nexus Player and gaming handhelds, press 5. For support with motherboards, networking, wireless, servers, graphic cards, workstations, optical storage, digital home products and multimedia, press 6.

I chose option 2, and was warned that if I continued the call Asus would collect my personal information. The system then told me to visit their website to see the privacy policy, but didn't offer the website name which I found funny. Immediately after that statement I was connected to a customer service agent. Sure enough, after hello, the very first thing they asked for was my serial number. However, once we got that squared away, the agent was very helpful and supportive.