Apple Technical Support
Phone Number & Getting a Rep
Apple Technical Support number
800-275-2273Q:
How do I talk to a human at this Apple number?
A:Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Sun 7am-6pm CT. The least busy day is Sunday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Apple Technical Support?
A:The average hold time is 1 minute and 15 seconds. The longest hold times are on Saturday, and the shortest are on Sunday.
All Apple customer service contact information
This is the #2 most popular Apple phone number out of 2. Click above to go back to the main customer service number and other contact information, including Apple email addresses, twitter handles, and live chat options.
More Apple Customer Phone Numbers
Customer Service
800-692-7753Main phone number · Toll-free · Mon-Sun: 4am-10pm PST · Press 0, then press 5 · Tell me, how can I help you today? (Respond to the question.)
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Apple phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then press 6 OR For tech support, have serial number ready. Don't press zero -- say "iPhone Support" (or whatever product you're calling about). The system will ask you for serial number and get you right to someone who can help
Here is how our research team describes the way the Apple phone system greets you: If you have another phone number I can use to look you up, please enter it now. If not, in a few words, please tell me why you are calling.
Below are some clips we've found from Apple's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Apple Support.
Calls are recorded for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?"
Excerpt from a call with Apple
Thursday, January 18, 2024 12:55 AM
They may ask your reason for calling (instead of a menu)
"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies. Let me look up your phone number. If you're calling about charges in your account, say billing, Otherwise, in a few words, please tell me why you're calling."
Excerpt from a call with Apple
Sunday, September 15, 2024 3:10 PM
They may ask you to enter information with the dial pad
"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
Was that an iPad? Yes or no?
My mistake. For questions about charges, say billing.
Otherwise, what Apple product are you calling about?
After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Is that the mobile phone where you'd like us to text a link to the survey? Please enter the area code and mobile phone number you'd like us text the survey link to."
Excerpt from a call with Apple
Monday, June 10, 2024 1:02 PM
They may ask you to say or enter information
"Apple support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Call center hours are from seven AM to ten PM central time, seven days a week.
To check which support options are available to you at this time, I need some information.
If you're calling about charges on your account, say billing. Otherwise, what Apple product or service are you calling about?
Was that MAPS? Yes or no?
My mistake. For questions about charges, say billing.
Otherwise, what Apple product are you calling about?
Just to be sure I got it right, are you calling about the Apple Card credit card? One of our gift cards, or say it's something else."
Excerpt from a call with Apple
Wednesday, July 31, 2024 3:29 AM
The first phone menu
"Apple Support.
Calls are recorded and transcribed for evaluation to train personnel and improve contact center technologies.
Let me look up your phone number. If you're calling about charges on your account, say billing.
Otherwise, what Apple product or service are you calling about?
I didn't hear that. For questions about charges, say billing, Otherwise, what Apple product are you calling about?
Let's try this instead. For charges on your account or billing issues, press one. For iPhone, press two. For iPad, press three. For Mac computers, press four. For Apple Watch, press five. For VisionPRO, press six. For anything else, press seven."
Excerpt from a call with Apple
Monday, June 17, 2024 4:23 PM
After you press 2
"After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Okay. Apple's warranty coverage is in addition to your rights provided by consumer law.
Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal I'll transfer you now.
For iPad, press three. Mac computers, press four."
Excerpt from a call with Apple
Tuesday, May 7, 2024 6:26 PM
After you press 4
"After you're finished with the adviser, can we text you a link to a brief survey?
Carrier rates may apply.
Sorry. I hope we could do the survey another time.
Apple's warranty coverage is in addition to your rights provided by consumer law.
Warranty, privacy policy, and privacy rights information are available at apple dot com slash legal.
I'll transfer you now.
Please hold for an Apple support adviser.
While you wait, you can choose to listen to some music. For modern popular music, press one. For classical, two. For jazz, three. Or for silence, press four."
Excerpt from a call with Apple
Monday, April 22, 2024 8:33 PM
What are the hours and when should I call?
Apple operates the call center for this 800-275-2273 phone number Mon-Sun 7am-6pm CT. The short answer is that you should call on a Sunday. This observation and the following section are based on analysis of a sample set of 2,721 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple is Sunday. The most busy day to call is Tuesday, which averages 24% more phone calls by comparison. Again, this is based on a sample of 2,721 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Sunday. The longest wait in the queue on average occurs on Saturday, which is 1347% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
The best time to call
In summation, the best day to call Apple is Sunday. In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Apple number, but it is also the day with the shortest hold times.
Why call this Apple number?
Below is a sample of recent calls to Apple, and their purpose. Are any of these similar to the reason you are trying to call?
Forgot password assistance: "Yes, I forgot my password."
- From a call lasting 3m 51s , Dec 13, 2024 7:11 PM
: ""
- From a call lasting 31s , Dec 11, 2024 12:54 PM
: ""
- From a call lasting 1m 7s , Dec 10, 2024 12:44 AM
: ""
- From a call lasting 50s , Dec 8, 2024 9:58 PM
: ""
- From a call lasting 5m 4s , Dec 3, 2024 5:41 PM
Language assistance request: "Can I have a Russian cameraman?"
- From a call lasting 3m 59s , Nov 14, 2024 9:59 PM
: ""
- From a call lasting 1m 18s , Oct 21, 2024 6:42 AM
: ""
- From a call lasting 1m 19s , Oct 18, 2024 8:42 AM
: ""
- From a call lasting 1m 41s , Oct 14, 2024 3:10 PM
: ""
- From a call lasting 19s , Oct 10, 2024 8:42 AM
Calling this Apple Customer Number
Calling Apple was really easy, which is just one of the many reasons that I am a happy Apple customer. The company makes it easy to get to a support agent and they keep their wait times very low, thank to an effective automated assistant. I wish more companies would look at how streamlined Apple's customer service is and consider updating theirs.
This is even more impressive when you consider how many phone calls Apple probably receives in a day. Apple supports dozens of products including phones, tablets, watches and laptops. They also have their own app, digital music and ebooks store. With all of that in mind, a little wait should be expected, but I was still able to get to a customer service agent in just a minute and 43 seconds. This is why I never think twice about calling Apple when I have a problem with a product.
When I first called, I received the "Welcome to Apple Support" greeting, then it told me, "To securely verify your identity, I'd like to send a notification to your Apple device." I approved the message which instantly appeared on my device and it was able to identify me immediately. I love this feature because I don't have to give out any personal information and it's so easy to complete.
Then the automated assistant mentioned that the last time I called, it was about an Apple Watch, and wanted to know if that's the product I needed help with today. It's nice that the system remembers the problems you had in the past so that you can just pick right back up with support if needed, but this time it was about something else.
After I said that, the assistant stated, "In a few words, please tell me why you're calling." I then responded, "app purchase" and it asked me, "What product are you having that issue with?" Quickly, I responded that the issue was with my Apple phone and it said it would get an advisor to help me with my problem. It asked if I would like a survey after the phone call (I declined) and then after a brief privacy message it instantly connected me to an agent. I didn't even hear any hold music before the agent answered.
The rep spoke clear English and was very helpful and checked into the app purchase made my daughter and helped me remove it from my account. The customer experience was essentially flawless from start to finish.
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