Amtrak Membership Rewards

Phone Number & Getting a Rep

Amtrak Membership Rewards number

800-307-5000
Toll-free·Calls Membership Rewards·See main phone number & contact info
Q:

How do I talk to a human at this Amtrak number?

A:Press 3, then enter member rewards number
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Amtrak Membership Rewards?

A:The average hold time is 14 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.

All Amtrak customer service contact information

This is the #2 most popular Amtrak phone number out of 2. Click above to go back to the main customer service number and other contact information, including Amtrak email addresses, twitter handles, and live chat options.

More Amtrak Customer Phone Numbers

Customer Service

800-872-7245
Main phone number · Toll-free · 24 hours, 7 days · Say "It's something else" OR Press 0 when automated options begin. · For reserved Amtrak services, please stay on the line. For travel on unreserved trains, call 1-877-974-3322.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Amtrak phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3, then enter member rewards number
Here is how our research team describes the way the Amtrak phone system greets you: Please tell me your 10-digit member number. To sign up for member rewards, say "sign up" or press 1. If you don't have your member number, say "I don't have it" or press 3.

What are the hours and when should I call?

Amtrak operates the call center for this 800-307-5000 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 22,982 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amtrak phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amtrak staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Amtrak is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 22,982 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Amtrak is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Amtrak staffs the call center well on Wednesday.

Calling this Amtrak Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 24, 2023

When you call Amtrak Guest Rewards, you're prompted to enter your 10-digit Amtrak rewards number for efficient access to your account. The program tracks reward points for every ride upon any Amtrak rail line, and those points can be used toward additional travel, rental cars, hotel stays and other amenities. Customers most often call to redeem points, check their point balance or dispute point discrepancies. The automated menu was fairly simple and helpful, especially the option to directly ask for a representative for needs not listed. 

If you don't have a membership account, you can enroll in the guest rewards program by choosing that option from the list and speaking immediately with a customer representative. In addition, you can set up an account prior to calling by accessing the enrollment page online. Enrollment is free; you only need to sign up using your name, email address and a new password.

There is a high call volume at certain times of the day, including in the evening hours. I spent about 10 minutes waiting on hold to speak with a guest representative. While waiting, the automated system directed me to the website for access to a variety of topics as well as an online option for conversing with a virtual assistant. I found this a good resource when in a time crunch and cannot stay on the phone any longer. 

Since I had recently enrolled in the program, I had no points to redeem or verify. However, the customer service representative was very helpful in explaining how I could begin to earn points. For every dollar spent on Amtrak travel, members earn 2 points and can receive additional bonuses based upon booking in business or first class. Amtrak also offers a Guest Rewards credit card that earns points toward travel, dining and retail. 

The representative also explained to me that Amtrak guest rewards members can share their points with family and friends in increments of 1,000 points up to 100,000 points per account during one calendar year. This information was helpful to know if a relative or close friend could benefit from the points in a time of need. I was glad to discover I can also purchase points to gift to others or just for myself. 

Overall, the call was successful, and the agent was helpful. However, the wait time was extensive for the information gathered. I found that these simple tasks could be handled more efficiently on Amtrak's website, where personal account details are updated frequently. What I also prefer about accessing the online account is the ability to book trips, check train schedules and keep an eye out for deals. Those tasks are not difficult to do over the phone but take up much more time. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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