Adobe Systems Sales

Phone Number & Getting a Rep

Adobe Systems Sales number

800-585-0774
Toll-free·Calls Sales·See main phone number & contact info
Q:

How do I talk to a human at this Adobe Systems number?

A:Call this number for contacting sales
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 5am-7pm PST. The least busy day is Wednesday, and the most busy day is Thursday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Adobe Systems Sales?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Thursday.

All Adobe Systems customer service contact information

This is the #2 most popular Adobe Systems phone number out of 3. Click above to go back to the main customer service number and other contact information, including Adobe Systems email addresses, twitter handles, and live chat options.

More Adobe Systems Customer Phone Numbers

Customer Service

800-833-6687
Main phone number · Toll-free · Mon-Fri 5am-7pm PST · Press 1, then 2 · If you're calling from a cell phone, press 1 to receive a text message from us. Then reply to the text with your Adobe ID.

Corporate Offices

408-536-6000
Mon-Fri 8am-5pm PST · Ask for the Manager of the Technical Support Team · For customer support, press 1. For sales, press 2. If you know your party's extension, you can press it at any time. If you do not know your party's extension, press 5 for dial by name. If you have a mailbox on the system, press the # key.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Adobe Systems phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Call this number for contacting sales
Here is how our research team describes the way the Adobe Systems phone system greets you: Press 1 for sales support. Press 2 for customer support.

What are the hours and when should I call?

Adobe Systems operates the call center for this 800-585-0774 phone number Mon-Fri 5am-7pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 1,398 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adobe Systems phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adobe Systems staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Adobe Systems is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 1,398 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call

In summation, the best day to call Adobe Systems is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Adobe Systems staffs the call center well on Wednesday.

Why call this Adobe Systems number?

Below is a sample of recent calls to Adobe Systems, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 18s , Jul 15, 2024 10:12 AM

Calling this Adobe Systems Customer Number

Christian Allen is the editor / author responsible for this content.
Dec 18, 2023

I know Adobe offers stock images such as photos. I needed to know which images I could access for free, so I called Adobe's 800-585-0774 customer service number. 

An automated voice response system answered and thanked me for calling Adobe Direct Sales. It then told me if I wanted to purchase Adobe products or add additional licenses to press one for a sales agent. To get support for products, I could press two. I selected two, which took me to a menu offering options for getting help with billing, cancellations, and products. I waited to see if there were more choices.

The system told me to press star to hear the options again, but even without pressing star, the system repeated the information and said since I had not made a valid selection, it would need to disconnect my call. I guess I was too slow in choosing because the system hung up, but I called back and listened to the prompts again.

Pressing two took me to additional prompts that asked me about my account and devices. Then, it offered me nine options to select from based on the list of Adobe products. I chose Adobe Stock to get the information I needed about free images. The system then told me about Adobe forums, where I could get answers 24/7. It said my estimated wait time was less than one minute, and it may record the call for training and quality purposes.

Once on hold, I waited a few seconds, and a customer service agent answered. I asked if having an Adobe subscription allowed me to get free photos. The agent asked for my email address and my first and last name. She then confirmed my account information.

The agent explained it depended on the file type I was interested in, and then she shared a website where I could access free photos. The agent also offered to send me a link by email explaining how to access the information and some frequently asked questions. She asked if she could help me with anything else. I didn't need anything further since she had provided what I asked for, so we ended the call.

After the call ended, I found the email the agent sent and clicked the link. It took me to the free images page. Based on what I read, the free images come with a free trial, and then I can purchase images by paying a monthly fee.

Like me, many people probably call Adobe to ask specific questions about products, especially when they don't know how to make a specific product features work. Except for the system repeating information early in the call, the call went well and I got my questions answered. I also appreciated being able to talk with an agent quickly. The agent was friendly and went the extra mile in offering to send a link to what I requested.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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