Adidas Consumer Relations

Phone Number & Getting a Rep

Adidas Consumer Relations number

800-448-1796
Toll-free·Calls Consumer Relations·See main phone number & contact info
Q:

How do I talk to a human at this Adidas number?

A:Press 3 at the first menu, then press 9.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Adidas Consumer Relations?

A:The average hold time is 24 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.

All Adidas customer service contact information

This is the #2 most popular Adidas phone number out of 2. Click above to go back to the main customer service number and other contact information, including Adidas email addresses, twitter handles, and live chat options.

More Adidas Customer Phone Numbers

Customer Service

800-982-9337
Main phone number · Toll-free · Mon-Sun 5am-8pm PST · Direct to a human · If you are a member of our Adidas Club, press 1.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Adidas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 3 at the first menu, then press 9.

What are the hours and when should I call?

Adidas operates the call center for this 800-448-1796 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 6,072 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Adidas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Adidas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Adidas is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 6,072 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Adidas is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Adidas staffs the call center well on Monday.

Why call this Adidas number?

Below is a sample of recent calls to Adidas, and their purpose. Are any of these similar to the reason you are trying to call?
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- From a call lasting 20s , Aug 14, 2024 5:46 PM
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- From a call lasting 15s , Aug 13, 2024 10:36 PM

Calling this Adidas Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 20, 2024

This line is a service number set up for customers and employees of Adidas. Customers can call this number for assistance with anything ranging from help with an existing order to questions about specific Adidas products. The line is also set up to help current Adidas employees with inquiries.

When I called, I was greeted with an automated message that offered two menu options for Adidas customers: check on the status of an existing order or get product information. The purpose of my call was to determine why I had been unable to order a specific pair of Adidas shoes, so I opted for the product information option.

It doesn’t take much time to listen to the initial greeting and menu options on this line, which I viewed as a positive. As a customer calling with a specific question, it’s nice not to have to sit through a long introductory message or an overabundance of menu options.

Once I chose the product information option, I was taken to a sub-menu that listed a few different product categories. Again, the menu was relatively short and didn’t take much time to get through. Because the product I wanted to inquire about was not specifically named on the menu, I chose the “all other questions” option.

At this point, my call was transferred directly to a customer service representative. The rep who took my call was quite friendly and turned out to be very knowledgeable as well. I informed her of my issue: I was trying to buy a pair of soccer shoes, but for some reason they couldn’t be shipped to my address.

The rep indicated that I wasn’t the first person to call with this specific issue. The shoes I wanted to buy, a popular Adidas model among soccer players, are made with kangaroo leather. The state I live in bans the sale of products made with kangaroo leather. Therefore, Adidas was unable to ship this particular model of soccer shoes directly to my address.

I asked if there was any way to get around this prohibition. The rep, while empathetic with my situation, informed me that there was really nothing that Adidas could do in this situation. I could purchase the shoes at an out-of-state store or have them shipped to an address in another state, but there was no way for Adidas to ship this shoe model directly to me. 

Although I was disappointed with the situation, I was pleased to have received the information with so little hassle. This customer service line was very user-friendly, and the rep with whom I’d spoken was quite knowledgeable about the Adidas product I called about. If I had another question or customer service issue with Adidas, I would feel confident in calling this number again. 

Should a call to this number be unsuccessful for any reason, Adidas also provides customer support via the company’s website. Their main help page includes a live chat option and a well-organized list of common customer issues.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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