A:When it asks "What best describes you?" press 0.
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to AFLAC Claims Department?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.
This is the #2 most popular AFLAC phone number out of 2. Click above to go back to the main customer service number and other contact information, including AFLAC email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Press 0 then 2 then 1 then 0# each time it asks for an account number · Policyholder, press 1. Medical or dental provider, press 2. Payroll account manager, press 3. Sales, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this AFLAC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:When it asks "What best describes you?" press 0.
Here is how our research team describes the way the AFLAC phone system greets you: Policyholder, press 1. Medical or dental provider, press 2. Payroll account manager, press 3. Sales, press 4.
Below are some clips we've found from AFLAC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks.
Megan Living. If you're a policyholder, say I am a policyholder or press one.
You can also say
Just say policyholder or press one."
Excerpt from a call with AFLAC
Wednesday, May 29, 2024 4:01 PM
The first phone menu
"Thanks for calling Aflac.
Just say policyholder or press one or account manager or press two.
Or medical provider or press three, or sales or press four.
Just say policyholder, or press one or account manager or press two.
Or medical provider, or press three, or sales or press four.
Aflac. If you're a policyholder, say I am a policyholder or press one.
You can also say account manager or press two."
Excerpt from a call with AFLAC
Saturday, July 20, 2024 7:58 PM
What are the hours and when should I call?
AFLAC operates the call center for this 800-366-3436 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,778 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AFLAC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AFLAC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AFLAC is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 2,778 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call AFLAC is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AFLAC staffs the call center well on Thursday.
Why call this AFLAC number?
Below is a sample of recent calls to AFLAC, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 26s , Nov 2, 2024 4:26 AM
: ""
- From a call lasting 3m 50s , Oct 28, 2024 6:01 PM
: ""
- From a call lasting 1m 16s , Oct 18, 2024 5:35 PM
: ""
- From a call lasting 1m 25s , Jul 20, 2024 7:58 PM