AARP - Healthcare United Healthcare for Medicare

Phone Number & Getting a Rep

AARP - Healthcare United Healthcare for Medicare number

800-523-5880
Toll-free·Calls United Healthcare for Medicare·See main phone number & contact info
Q:

How do I talk to a human at this AARP - Healthcare number?

A:For Claim Related calls
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 7am-11pm, Sat 9am-5pm EST. The least busy day is Tuesday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to AARP - Healthcare United Healthcare for Medicare?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday.

All AARP - Healthcare customer service contact information

This is the #3 most popular AARP - Healthcare phone number out of 3. Click above to go back to the main customer service number and other contact information, including AARP - Healthcare email addresses, twitter handles, and live chat options.

More AARP - Healthcare Customer Phone Numbers

Customer Service

866-242-0247
Main phone number · Toll-free · Mon-Fri 7am-11pm, Sat 9am-5pm EST · Press 1; at prompt press 0 · If you are already enrolled in a plan or are calling on behalf of someone who is enrolled in a plan, press 1. To find out more about our plans and services, press 2. If you are a provider such as a doctor or hospital, press 3. If you are calling regarding a prescription, press 4. Or press 0 to talk to a representative.

Claims Department

800-444-6544
Toll-free · Mon-Fri 7am-11pm, Sat 9am-5pm EST · Press 1; at prompt press 0. For self-service. · For information or service on your account, press or say 1. To obtain contact information for United Healthcare or other AARP programs, press or say 2, or press 0 to speak with a representative.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this AARP - Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For Claim Related calls
Here is how our research team describes the way the AARP - Healthcare phone system greets you: If you are already enrolled in a plan or are calling on behalf of someone who is enrolled in a plan, press 1. To find out more about our plans and services, press 2. If you are a provider such as a doctor or hospital, press 3. If you are calling regarding a prescription, press 4. Or press 0 to talk to a representative.

What are the hours and when should I call?

AARP - Healthcare operates the call center for this 800-523-5880 phone number Mon-Fri 7am-11pm, Sat 9am-5pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 653 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AARP - Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AARP - Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call AARP - Healthcare is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 653 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call

In summation, the best day to call AARP - Healthcare is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that AARP - Healthcare staffs the call center well on Tuesday.

Calling this AARP - Healthcare Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Feb 16, 2024

I have a supplemental Medicare health insurance plan through United Healthcare and AARP, and when I signed up I thought that I opted in for a program that gave me access to a lot of free gyms. However, now I can't seem to find any information on it. Therefore, I thought the best thing I could do was call the company and ask them about it. Searching online was tiresome, and this way I could get information about how to use the program and what I would need to get signed in, etc. 

Now I'm aware that AARP is a huge company, and that they probably get a lot of phone calls so I was hoping that I would be able to get to someone without spending too much time on hold. Thankfully, it was only about ten minutes, I just had to deal with making my way through the directory first. In terms of calling an insurance company though, this certainly wasn't the worst experience I have had. 

When I called, I was greeted by an automated assistant who said, "Thank you for calling United Healthcare about the AARP supplemental health insurance plans from United Healthcare or one of its affiliates. This call will be monitored or recorded for quality purposes. If you are already enrolled in an AARP Medicare supplemental health insurance plan or are calling on behalf of someone who has this insurance, press or say 1. To find out more about these products or insurance plans, press or say 2. If you are a doctor or a doctor’s office, press or say 3."

I already have a health insurance plan, so I chose option 1, and then I was given a new set of options, "If you’d like to use our automated service to make a payment, listen to claim filing instructions, or order replacement materials such as ID cards, press or say 1. To enroll or learn more about individual plans that may fit your needs or budget, press or say 2. To speak with someone about your plan, press or say 3. For information on our 24/7 nurse line or to speak to a registered nurse about health concerns, press or say 4."

Out of this array of options, the best option was 3, but I was intrigued to learn about the nursing line. I didn't know there was a 24/7 nursing line I could use, but now I plan to use that resource if I need it. I had to wait about ten minutes and then Ryan picked up. He spoke fluent English and we talked a bit about the program. By the end of the call I knew where I could go and what number I would need to sign in so I was happy with the outcome. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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