A:Press 1, then wait on the line until transferred to a representative.Our free phone can also navigate phone menus to get a live human at 7-Eleven for you.
Q:
Does 7-Eleven offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 28 minutes and 35 seconds.The longest hold times are on Tuesday, and the shortest are on Saturday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for 7-Eleven below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this 7-Eleven phone number to document the phone system.
Here is how our research team describes the way the 7-Eleven phone system greets you: 7Rewards or 7/11 app, press 1. Store or product feedback, press 2. 7Now app or delivery request, press 3. Franchise info, press 4. Speedway locations, please call 1-800-643-6948.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then wait on the line until transferred to a representative.
Below are some clips we've found from 7-Eleven's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling seven Eleven customer care.
All calls may be recorded for quality assurance.
Please listen carefully to the following menu options.
For questions regarding Seven Rewards or the Seven Eleven app, press one.
For store or product feedback, press two."
Excerpt from a call with 7-Eleven
Saturday, January 6, 2024 4:30 PM
The first phone menu
"Thank you for calling seven Eleven customer care.
All calls may be recorded for quality assurance.
Please listen carefully to the following menu options.
For questions regarding seven rewards or the seven Eleven app, press one.
For store or product feedback, press two.
For Seven Now app or delivery support, press three.
For franchise information or privacy related requests, press four."
Excerpt from a call with 7-Eleven
Thursday, September 26, 2024 4:23 PM
After you press 4
"For any questions concerning your employee w two four For seven eleven franchise opportunities, please press one.
For CCPA or other questions regarding the use of personal information, please press two."
Excerpt from a call with 7-Eleven
Monday, March 25, 2024 7:24 PM
What are the hours and when should I call?
7-Eleven operates the call center for this 800-255-0711 phone number 24 hours, 7 days.The short answer is that you should call on a Saturday.This observation and the following section are based on analysis of a sample set of 662 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the 7-Eleven call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 7-Eleven phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 7-Eleven staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call 7-Eleven is Sunday.The most busy day to call is Friday, which averages 146% more phone calls by comparison.Again, this is based on a sample of 662 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Saturday.The longest wait in the queue on average occurs on Tuesday, which is 19150% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call 7-Eleven is Saturday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that 7-Eleven staffs up on Saturday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call 7-Eleven
If you have time to do a bit of reading before you call 7-Eleven, we recommend you read over some of our problem-specific articles.
Managing multiple accounts can be burdensome. Merging two separate 7-Eleven accounts into one simplifies user experience within their loyalty program framework. Embracing this option ensures smoother management of rewards points, balances, and other perks while enjoying a more streamlined shopping experience at the convenience store chain.
Yes, there is a 7-Eleven app available for download. The 7-Eleven app can be easily downloaded from both the Apple App Store and Google Play Store for free. This convenient app offers a range of features and benefits for customers. With the app, users can quickly locate nearby 7-Eleven stores, view their hours of operation, and access real-time fuel prices in participating locations. Additionally, customers can easily redeem coupons, special offers, and exclusive deals directly from the app. The 7-Eleven app also provides a seamless and secure way to pay for purchases through its built-in mobile payment options. Download now and make your 7-Eleven experience even more convenient and rewarding.
Yes, 7-Eleven offers job opportunities for individuals interested in joining our team. We believe in providing employment opportunities to individuals from diverse backgrounds and experiences. Whether you are seeking part-time or full-time positions, we have various roles available. These positions range from store associates to management positions, offering opportunities for growth and advancement. 7-Eleven values its employees and provides a supportive work environment, along with training and development programs to enhance skills and knowledge. To explore current job openings, visit our website or contact your local 7-Eleven store for more information on how you can become a part of our team.
Click the link above to get answers to just about any 7-Eleven customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to 7-Eleven, and their purpose. Are any of these similar to the reason you are trying to call?
Update rewards account: "I needed to update some information on my rewards account."
- From a call lasting 9m 48s , Dec 15, 2024 10:14 PM
Update rewards account details: "I needed to go ahead and change those details again."
- From a call lasting 6m 40s , Dec 15, 2024 10:04 PM
Expediting a refund claim: "I'm curious what I mean, can I can I expedite this process?"
- From a call lasting 6m 22s , Dec 3, 2024 9:33 PM
Employee complaint: "The reason why I'm calling is I have a complaint against an employee."
- From a call lasting 11m 4s , Dec 3, 2024 12:07 AM
Information about why customers call 7-Eleven is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- 7-Eleven customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is 7-Eleven's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 7-Eleven agent. This phone number is 7-Eleven's best phone number because 11,094 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-0711 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call 7-Eleven first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 7-Eleven has 2 phone numbers. It's not always clear what is the best way to talk to 7-Eleven representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for 7-Eleven. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 7-Eleven. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.