Does 1-800-PACK-RAT offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for 1-800-PACK-RAT below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this 1-800-PACK-RAT phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 2.
Below are some clips we've found from 1-800-PACK-RAT's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling one eight hundred PACRAT.
Moving and storage made simple."
Excerpt from a call with 1-800-PACK-RAT
Saturday, July 27, 2024 12:20 AM
What are the hours and when should I call?
1-800-PACK-RAT operates the call center for this 800-722-5728 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the 1-800-PACK-RAT call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this 1-800-PACK-RAT phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like 1-800-PACK-RAT staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call 1-800-PACK-RAT is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call 1-800-PACK-RAT is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that 1-800-PACK-RAT staffs the call center well on Monday.
Why Customers Call 1-800-PACK-RAT
If you have time to do a bit of reading before you call 1-800-PACK-RAT, we recommend you read over some of our problem-specific articles.
1-800-PACK-RAT is a highly convenient and reliable moving and storage solution. We offer portable storage containers that can be delivered to your doorstep for easy loading and unloading. Whether you are relocating to a new home or need temporary storage for your belongings, our service is designed to make the process hassle-free. Our containers are weather-resistant and equipped with advanced security features to ensure the safety of your belongings. With 1-800-PACK-RAT, you have the flexibility to choose your desired timeframe for storage, whether short-term or long-term. Our goal is to provide you with a convenient, cost-effective, and secure storage solution that meets all your moving and storage needs.
Yes, there are a few items that cannot be stored in a PACK-RAT container. For safety reasons, hazardous materials such as gasoline, propane tanks, or chemicals cannot be stored. Additionally, perishable items like food or plants are not allowed due to the risk of spoilage and pests. Other prohibited items include firearms, ammunition, and other weapons. PACK-RAT containers are also not suitable for storing living creatures or pets. It is important to read the complete list of prohibited items on our website before packing your container to ensure compliance with our guidelines and avoid any potential damage or safety hazards during transport and storage.
Click the link above to get answers to just about any 1-800-PACK-RAT customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call 1-800-PACK-RAT is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- 1-800-PACK-RAT customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is 1-800-PACK-RAT's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a 1-800-PACK-RAT agent. This phone number is 1-800-PACK-RAT's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-722-5728 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call 1-800-PACK-RAT first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, 1-800-PACK-RAT has 1 phone number. It's not always clear what is the best way to talk to 1-800-PACK-RAT representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for 1-800-PACK-RAT. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like 1-800-PACK-RAT. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.