What is your return policy?

Our return policy at Yves Rocher USA allows customers to return any unused or unopened products within 30 days of purchase for a full refund. To initiate a return, customers can contact our customer service team or visit any of our retail stores with the original receipt or proof of purchase. For online orders, customers can log into their account and follow the provided instructions for returns. Please ensure that the products are in their original packaging and in a resalable condition. In case of damaged or faulty items, we offer free returns and provide replacements or refunds. We strive to provide a hassle-free experience for our customers and ensure their satisfaction with our products.