What is the return policy for defective or damaged items?

Our return policy for defective or damaged items is straightforward. XGear stands behind the quality of our products, and in the unlikely event that you receive a defective or damaged item, we are committed to making it right. To initiate a return, simply contact our customer service within 30 days of receiving your order, providing a clear description or images of the defect or damage. Our team will evaluate the issue and, if approved, provide instructions for returning the item. Once we receive the return, we will promptly replace the item or issue a refund, depending on your preference. Please note, all returns must be in their original packaging and have the original proof of purchase. Your satisfaction is our top priority, and we appreciate your trust in XGear.