What Is Wyndham's Coronavirus Change or Cancellation Policy?
Wyndham adopted new change and cancellation guidelines in response to COVID-19. Guests who aren't allowed to travel due to COVID-related regulations won't be charged change or cancellation fees if they booked directly through Wyndham. Reservations made through third parties are subject to different rules. You may still be able to cancel or change your reservation, even if you are not prevented from traveling. General change and cancellation rules vary by location. You can call Wyndham directly to learn more about canceling or changing your reservation.
Wyndham is an international hotel company operating over 20 hotel brands in more than 80 countries. The company has a few policies in place to address the impact of COVID-19. Here's what you need to know.
Wyndham Waives Fees for Guests Barred From Travel
Due to the pandemic, Wyndham announced that it would waive cancellation and change fees for guests who can't travel due to COVID-related government regulations. This rule only applies to direct bookings. Guests who use third-party booking services must follow the services' individual policies.
Wyndham notes that guests who book their stay via a travel agent should contact the agent for details about cancellation. You can also call Wyndham directly to learn more about receiving refunds if you can't travel due to COVID-19 laws.
Change and Cancellation Rules Vary by Location
If you aren't barred from travel, you may still be able to change or cancel your hotel reservation.
With so many locations worldwide, Wyndham's cancellation and change policies vary by location. To learn more about your location's rules, check the reservation confirmation email sent by Wyndham. If you can't locate the email, call Wyndham's customer service phone number to get help. Be ready to provide details about your booking, including your dates of stay and any confirmation numbers you may have.
Change and cancellation rules may also be available on third-party booking websites. If you used a third-party site, check it for more information about canceling or changing your reservation.
Wyndham COVID-19 FAQs
Here are some common questions and answers about how COVID-19 may impact your stay at a Wyndham location.
Are face masks required at Wyndham hotels?
Wyndham notes that its hotels are required to follow local health department guidelines. Wyndham also follows the CDC's guidelines for mask-wearing based on community-level risk. You should call your specific hotel to learn more about local mask rules.
How is Wyndham protecting guests?
Wyndham says it's following safety protocols to keep guests safe. This includes implementing cleaning guidelines for hotel franchise owners and providing hand sanitizer in some locations.
What cleaning solutions does Wyndham use?
Wyndham says its locations use EPA-approved cleaning solutions at hotels in the United States and Canada.
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