What if I received a damaged or defective item?
Asked a year ago
If you receive a damaged or defective item from Wards.com, we apologize for any inconvenience caused. To ensure your satisfaction, please contact our customer service team within 48 hours of receiving the order. Provide them with the details of the issue, along with supporting pictures if possible. Our dedicated team will assess your request and guide you through the return or exchange process. In case of damaged items, we may arrange for a pickup, and for defective products, we can offer troubleshooting assistance or provide you with a replacement, depending on the situation. At Wards.com, we value our customers, and we are committed to resolving any issues promptly and efficiently.
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to call Wards.com?
If you need to call Wards.com customer service, now that you have the answers
that you needed, click the button below. You can either call them on your phone or use our
free AI-powered phone to dial for you, get a rep for you, and more.
Call Wards.comWards.com
Find a list of many popular Wards.com questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Wards.comWards.com Customer Service FAQAsk a QuestionWas this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!