How Do I Get a Refund from W Hotels?
If you want to cancel your reservation with W Hotels and want a refund, review the cancellation policy first so that you are informed of the applicable fees. You'll find the policy in your confirmation email. You may be able to get a full refund if you cancel a day before your booked date.
Guests who wish to cancel their reservation with W Hotels and want a refund will need to review the Cancellation policy first. You'll find the cancellation policy when booking a stay with W Hotels or in the confirmation email sent after booking a reservation.
You may be able to get a full refund if you cancel a day before your booked stay. If you cancel after your booked date, there will be penalties and you won't be getting a full refund. It's better to review the cancellation policy so that you are informed if there are fees or not.
How to Cancel Your Reservation
You can cancel your reservation via the app or on the website. Below are the detailed steps:
Website:
1. Log in to your account if you're a member and go to My Trips. For non-members, go to Marriott.com and click My Trips.
2. Find your reservation and click Edit Room.
3. Click Cancel and hit Update to make the changes.
4. Wait for the confirmation email.
App (iOS):
1. Open the app and go to Trips.
2. Tap on the reservation you wish to cancel or modify.
3. Tap on the three dots found in the top right corner.
4. Hit Cancel Reservation and tap Yes to confirm the cancellation.
5. Wait for the cancellation number.
App (Android):
1. Go to Trips and find your reservation.
2. Scroll to the Reservation Details.
3. Scroll down and tap Cancel Reservation.
4. Click Continue to confirm the cancellation.
5. Wait for the cancellation number.
Guests can also modify their reservations with W hotels. If you want to change the number of guests in your reservation, just log in to your account and go to My Trips. Click on the details and tap on the modify button to make the necessary changes. Contact Customer Support if you have further questions.
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