How Do I Report a Missing Package to Usps?
In a nutshell: If your package from the USPS is missing, first check the tracking status to determine if it’s truly lost. A package can be reported missing after waiting seven days from its expected delivery date. To initiate a Missing Mail Search, complete the form on the USPS website with details like tracking number and package description. You
Introduction
Did you lose a package from the United States Postal Service? A package is generally considered missing only when it hasn’t arrived several days after its scheduled delivery date. You can track its status through USPS and submit a Missing Mail Search request so USPS staff can help locate it. After submitting a request, USPS will send a confirmation email along with periodic updates on the search. If you believe your item is missing or lost, keep reading, and we’ll walk you through how to track and report a missing package to USPS.
Track the Status of the Mail
Before reporting your missing package to USPS, track it first. Use the USPS Tracking Tool to locate your package. Just enter a tracking number or multiple tracking numbers in the box and click Track. If you don't have the tracking number, check your shipping or sales receipt and email confirmation.
A package may be considered missing if the tracking information hasn’t changed several days after the expected delivery window, or if it shows Delivered but you still haven’t received the item. Keep in mind that weather conditions, rerouting, and high mail volume can affect delivery times.
If you’ve already checked with neighbors and household members and searched all likely delivery locations, but the package is still nowhere to be found, it may be time to report it to the USPS. To report a missing package, proceed to the next step.
Report the Missing Parcel
The rule of thumb is to wait 7 days before reporting the missing package to USPS. To report the missing shipment, click on Start a Missing Mail Search in the Missing Mail page at USPS. Fill out the form completely before submitting it to USPS.
Make sure to include the correct sender and recipient mailing addresses, along with the type of envelope or container used. Include the tracking number as well and a description of the content, including its color, brand, and size. Better yet, include pictures of the content, if you have them.
If you're searching for multiple packages, submit a separate missing mail search request. Do note that USPS is unable to search prescription drugs, items marked as hazardous material, perishables, beauty products and over-the-counter medications.
Go to Submitted Search Requests
Sign in to your account and go to Missing Mail and click on Submitted Search Requests to see the status of your Missing Mail Search request. Do note that submitting a mail search request does not guarantee you'll receive the item.
Get a Refund
If you paid for Priority Mail Express, you may be eligible for a refund, provided you can submit proof of purchase, a valid photo ID, and the tracking number. You can request a refund online or you may apply in person at your local post office. If you prefer to visit a post office, proceed to the next step.
Apply for a Refund at the Post Office
To find the nearest post office, enter your ZIP code or city and click Search. The results will show the location’s business hours. Be sure to bring your transaction receipt and a valid photo ID when you visit.
Conclusion
Does your package include insurance? If so, you may file a claim for the missing contents, as long as the claim is submitted within 60 days of the mailing date. For other shipments, wait for updates from USPS regarding the mail search. One important reminder: before tracking a package or submitting a Missing Mail request, make sure the sender or recipient entered the correct mailing address. If you have additional questions about reporting a missing package, requesting a refund, or filing a claim, don’t hesitate to contact USPS Customer Support for assistance.
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