How Do I Extend My Phone Bill with US Cellular?

Introduction

At US Cellular, customers have a grace period, giving them extra time to pay for their bills. After three months, all customers get a grace period of 3 days. If you've been using US Cellular for over 3 months but less than a year, you get a grace period of 5 days. Customers who have been with US Cellular for more than a year get a grace period of 7 days. Those who still need more extension can set up a payment arrangement. Read this guide, and we'll help you extend your phone bill with US Cellular.

Speak With a Customer Service Representative

You can ask for an extension or set up a payment arrangement before and after your due date. If before the due date, speak to a customer service representative to set up the payment arrangement. Note that there is $7 fee when requesting a payment extension via a customer service representative. Late fees also apply when you pay it after the agreed date, and you also need to pay a reconnection fee when your service is already suspended.

Customers can also set up a payment arrangement after their due date. To do this, proceed to the next step.

Sign in to Your Account

Go to My Account, Then Billing

Note that you can only see the setup a payment arrangement option when your account is past due. You can't use My Account in setting up a payment arrangement before the due date. If it's before the date, it has to be with a customer service representative, and a $7 fee applies.

Customers can also use the automated system and set up a payment arrangement free of charge. To do this, proceed to the next step.

Use the Automated System

Call the phone number provided and use the Something Else prompt to set up a payment arrangement via the automated system. You also need to have your PIN to extend your due date.

If you already have the Auto Pay set up for your account, make sure to cancel it before setting up a payment arrangement. Also, you may want to rethink setting up a payment arrangement if you don't want to lose your Auto Pay discount. You lose the discount if you ask for an extension after the original due date.

Customers can ask for an extension or set up a payment arrangement after the due date, but you'll need to pay late fees. Also, unless you successfully set up the payment arrangement, a collection agent may keep calling you.

Conclusion

To prevent service interruption, set up a payment arrangement before the due date. Pay it on the agreed date to avoid paying late fees too. Also, if your service was already disconnected, you'll need to pay the full amount, plus the $25 reconnection fee charged to the next bill. When you're ready to pay, use the Quick Pay option or go to the US Cellular Payment Methods page to see a list of payment options. Be sure to set up Auto Pay again after paying your bill to receive a discount on your next bill. Still have questions? Contact Support today.