How Do I Let UPS Know About My Missing Delivery?
In a nutshell: UPS, a respected nationwide mail delivery service, offers assistance to customers experiencing lost or damaged packages. By following a series of steps on the UPS website, customers can report missing deliveries and file
Introduction
The United Parcel Service (best known as UPS) is a top mail delivery service that is independently owned and operated and respected nationwide. The company manages packages nationwide and is significant in many communication and business relationships in all 50 states.
Although UPS rarely loses packages and large envelopes, incidents do occur while items are in transit and have yet to be processed. The company takes necessary steps to find lost parcels and also offers customers access to search request forms and insurance claim forms for protection if items are damaged or lost in transit or undeliverable.
What You'll Need
The UPS customer service department assists customers with issues they experience while attempting to use the website or make transactions. You can count on professional representatives to help you find the most effective solutions, work with you to avoid technical errors, and also provide advice when needed. UPS also takes precautions to provide efficient service to its customers by making sure parcels are delivered on time even during the holidays. Are you still waiting for a package to arrive although the estimated delivery time has passed? Consider following the steps below to report a missing delivery and also inquire about other shipping options to prevent the loss of another parcel.
Visit the UPS website, sign in to your account, click Tracking, and then Go to Tracking Support on the drop-down list.
Verify your user status by clicking ‘I’m receiving a package’.
You should see the ‘Ok, what issues are you having with your delivery’ title on the next page. Scroll down and click on the 'I missed my package delivery' option.
Click the white 'Learn About Delivery Notice' button.
You should see a gray ‘Get Help and Support’ box on the next page. Click ‘UPS Help and Support Center’.
Click ‘Lost or Damaged Packages’ and then ‘Open a Missing Package Claim’.
Start a claim.
Conclusion
The best contact method to use is UPS’s toll-free phone number. While you must stay on the line until the next available representative takes your call, you must also remember that UPS receives calls from millions of customers per day. Therefore, you may have to keep track of the queue to avoid missing an opportunity to speak with a specialist.
UPS also assists customers on social media platforms such as X (Formerly Twitter) and Facebook and the Help Desk where you can read FAQs and get advice about troubleshooting.
Further questions?
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