What happens if my package is damaged during transit?

If your package sustains damage during transit with UPS, the first step is to contact the sender. The sender will initiate a claim with UPS on your behalf. Make sure to provide them with all necessary information, including tracking number, package description, and photos of the damage if possible. UPS will then investigate the claim and may arrange for an inspection if required. It is crucial to retain all packaging materials as they may be needed for the investigation. Once the claim is reviewed and approved, UPS will cover the declared value of the package, including shipping charges. In case the sender is unable to assist, you can directly contact UPS to initiate the claims process. Remember to report any damages as soon as possible to ensure swift resolution.