How Do I Fix Streaming or Download Issues with Twitch?
In a nutshell: Twitch is a platform for users 13 and up to watch pre-recorded videos, game demos, and live gameplay. Troubleshooting steps for download or streaming
Introduction
Twitch, ideal for users 13 and up, lets you watch pre-recorded videos, demos of games, and live gameplay. Users can use Twitch by downloading the app or through its official website. You can also watch videos on Twitch even without an account. But what do you do when you have download or streaming issues while using Twitch? Thankfully, there are troubleshooting steps you can do to resolve the issue. Read this article for the step-by-step guide on how to get back online.
Try Refreshing the Page
If you're having issues with video stuttering or playback not working, try refreshing the page first. You can do this by tapping CTRL R on your keyboard or simply clicking the address bar and pressing enter. You can also try watching another video to see if the issue persists or is just with one channel.
For users streaming via the app or player, restart the application. If you're also having issues with other websites, the problem may be your WiFi. Try using data to resolve the problem or follow the next step.
Power Cycle Your Modem
When you have an internet connectivity issue, consider turning off your modem to resolve the problem. Unplug your device and wait for about 30 seconds before turning it back on. Check your lights (if they're all green) and contact your ISP provider when you see blinking or red lights on your modem.
Conclusion
In some cases, the problem may be the device you're using and not the Twitch video player. For example, if you're viewing a channel that streams in 1080p and you're using a Nintendo Switch that can only stream at 720p, you won't be able to stream the video using your Nintendo device.
When the problem is on Twitch's end, wait for it to resolve. Note that you can also report a video playback issue by using this link: https://help.twitch.tv/s/article/how-to-file-a-video-playback-issue
Are you still having issues? Don't hesitate to get in touch with Customer Support today.
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Why does GetHuman Write How-to Guides for Twitch Problems?
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