How Much Does It Cost to Cancel My Time Warner Plan?
Canceling a Spectrum Time Warner plan comes at no cost to you. You can terminate your cable service at any time without experiencing any early termination fees. However, you should remember to take back the Time Warner equipment that was given to you during the installation. If you fail to return any of the equipment, you may receive an invoice for the unreturned items. For more information on the cancelation process, do not hesitate to contact the Time Warner customer service department.
Time Warner was acquired by Charter Communications in 2016. So, all Time Warner Cable services are currently marketed under the Charter Communications' Spectrum Brand. However, the change doesn't affect the process and costs of canceling a Time Warner service. So, if you want to know how much it will cost to cancel your Time Warner plan, please read on below.
How Much Does It Cost to cancel my Time Warner Plan?
If you have made a decision to move to another carrier, you can freely cancel your Time Warner plan. Better yet, you will not face any termination charges for canceling your plan. That is because Spectrum Time Warner Cable is a contract-free service provider, which means none of their packages need agreements or commitments. So, you will not experience any fee for canceling your service, and are free to terminate a cable service as you please.
How do I Cancel My Time Warner Plan?
If you are not happy with the services you are getting or just moving, you can cancel your Time Warner plan. Follow the steps below to cancel your service:
- Speak to The Time Warner Customer Retention Department. You can reach out to them through the carrier's customer service number. Ask the representative who picks your call whether they are part of the company's retention department. If that's not the case, ask the agent to perform a "warm" transfer on your call to the retention department
- Prep Your Reason for Canceling the Service. The easiest way to terminate a cable service is to say you are relocating to an area that doesn't have the Time Warner network
- Remain Firm and Be Polite. How you treat an agent when canceling your service will be precisely how he or she will treat you as well. Similar to other organizations, the Time Warner customer service reps will do all they can to prevent you from making a cancelation. They may offer you slightly better prices, services or say they will transfer services to your new home. If you are set on canceling your plan, you should resist their attractive service offers. In a friendly tone, tell them you simply want to cancel the service and don't require additional assistance.
The customer service representative handling your case is very essential. If they make an error, your service may not be canceled at all. Alternatively, it may be canceled straight away (even though you still require it for several days). The nicer you are to a customer retention agent, the lower the likelihood of errors happening. Be polite and your service cancelation will most likely occur on your desired day, with everything flowing smoothly
- Return Your Time Warner Equipment. One of the most essential aspects of canceling a Time Warner plan is returning the carrier's equipment. When you do not take back something, the provider will most likely charge you. Ask a Time Warner customer service agent about the equipment you need to return. You can take it back via a prepaid box or go to a Time Warner Cable store
- Call Back to Confirm Your Service Cancelation: The last and most critical step is to confirm that your service has been canceled correctly. Call the customer service representatives again to confirm that your account has been taken care of as required
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Time Warner Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Time Warner in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Much Does It Cost to Cancel My Time Warner Plan? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Time Warner
Paying Too Much for Cable?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers