How Do I Get Technical Support from Time Warner?

Time Warner is an entertainment company that has undergone many changes since the merger of Time Inc. and Warner Communications in the 1990s. It has become one of the largest entertainment companies in the world including TC networks and cable companies offering internet and home phone services.

Given the spectrum of services and networks under Time Warner's management, it is clear that there is a lot that could possibly go wrong. This is especially the case when handling complex equipments that is used to access services provided by one of Time Warner's subsidiaries.

Spectrum is a high speed internet service offered by Time Warner. It has speeds of up to 60 Mbps and no data caps. Since the introduction of Spectrum by Time Warner there has been an increase in the number of technical support calls to Time Warner.

Regardless of the services you get from Time Warner, issues can arise at any moment. The need to contact their highly skilled tech support team can be crucial especially when services cut out abruptly during important events like the Super bowl.

Time Warner's tech support can either solve your technical difficulty remotely but if the need arises, they can send a tech support agent to your property to address the issue in person. Ensure to follow the advice offered by tech support to the letter so that your issue can be comprehensively fixed

You can get tech support from Time Warner by contacting their customer service team through any of the following means:

Phone

You can call Time Warner's generic customer care line and ask for customer support. The reason this is the generic line is because it is the most frequently used phone number.

However, Time Warner does have several customer service phone numbers which include an Executive customer service line and a customer service line for new customers. Although, everyone can call the generic line, new and executive customers would be better served by calling their respective customer care numbers.

A phone call to a Time Warner's customer care is the best way to contact them for customer support. It is not only fast but you have the added advantage of applying the technical solutions as they are described to you. This gives the phone number an edge over other avenues.

You can obtain the Time Warner customer service phone number from GetHuman.

Live Chat

Time Warner customer service also has a live chat facility that you can use to request technical support from the company. The live chat is also a fast way to receive technical support for urgent issues since communication happens in real time.

The live chat is available 24 hours a day, 7 days a week but the hold time on the live chat is about half an hour which can be quite discouraging.

Be as courteous and as brief as possible during the chat to quickly receive help. You can find the link to the live chat on GetHuman.

Email

An email from you to Time Warner's customer service may be the right option for you to request tech support. The Time Warner customer service email address should not be used for urgent issues as it takes them an average of 55 hours to respond to matters presented via email.

An email offers more space to describe the technical problem than a live chat which is an advantage. You should use this method for complex issues requiring time and effort to solve.

You can retrieve the email address from GetHuman.

Help Desk

The option of last resort for getting tech support from Time Warner is their customer service online help desk. However, it does take an average of 38hours for tech support to solve the issue which is faster than email.

You can get the link to the help desk from GetHuman.