How Do I Contact Customer Support for Tidal for a Billing Problem with My Account?
In a nutshell: If you see unauthorized charges or double bills on your Tidal account, first contact your bank to block your card and prevent fraud. Then, report the issue to Tidal or the third-party service (like Google or Apple) if relevant. Before reaching out, visit Tidal's Support page for insights,
Introduction
Do you notice unauthorized charges on your Tidal account, or were you billed twice? If you encounter a billing problem with your Tidal account, the first step is to contact your bank, especially when you suspect fraud. Your bank can block your card to prevent further issues with billing. Next, you need to report the problem to Tidal. However, if you're subscribed via a 3rd party like Google or Apple, reach out to either one directly. Having billing issues with your account? Here's how to report a billing issue to Tidal.
Visit the Support Page
Before reporting the billing problem to your bank and Tidal, we suggest visiting the Support page first. You might find what you're looking for on this page. For example, if your issue is a duplicate charge, the Support page has information about why you were charged twice. You may have two accounts, or the other account is subscribed through Google Play or Apple. However, that may be a genuine double charge when both were charged on the same day, or you got two charges on the same payment method. In this case, proceed to the next step.
Submit a Request to Tidal
Visit the Submit a Request page to report your billing problem. Select "I am a subscriber".
Completely Fill Out the Form
Enter your email address, choose your language, country, and type in the subject. Describe your issue in detail and include attachments. Attachments could be screenshots of unauthorized charges to your account. Then, click Submit. Wait for Tidal to get back in touch with you regarding the case. They may ask for additional information or refund the amount you paid.
Tidal may issue a refund, but not when you subscribed via Apple or Google. You'll need to reach out to them to process the refund. If you're in the US and forgot to cancel and were billed, no refund will be issued. However, if you live in the UK or any country in the European Union, it's possible to get a refund within 14 days of purchase as long as you haven't used the service yet. For those based in Brazil, you can get a refund within 7 days, but ensure you haven't downloaded anything.
Contact Tidal Via Chat
Another way to reach out to Tidal is via chat. Just visit any Tidal page and click the Contact link located in the top-right corner of the page. The chat box will pop out; just type in your message and wait for a virtual assistant to provide you with further instructions regarding your billing issue.
Conclusion
To avoid billing issues with Tidal, ensure you have one Tidal account only, and no one else knows your password. We also recommend having just one payment method registered on Tidal. If you notice suspicious activities, remove the payment method and contact your bank and Tidal immediately. Just use the form above, or you can also send an email to their support team. For customers who continue to have issues with billing, do not hesitate to get in touch with Customer Support.
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