What is Swarovski's return policy?

Asked a year ago
Swarovski's return policy allows customers to return or exchange products within 14 days of purchase at any Swarovski retail store. Online orders can also be returned via mail within 14 days of receipt. To be eligible for a return or exchange, items must be in their original condition and packaging, accompanied by a proof of purchase. However, personalized items, gift cards, and pierced earrings are non-returnable for hygiene reasons. For items purchased from third-party retailers, customers are advised to contact the respective store for their return policy. Swarovski provides refunds via the original payment method and covers the return shipping costs for online orders, excluding personalized items. Customers should refer to Swarovski's website or contact their customer service for further details.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Swarovski?

If you need to talk to Swarovski customer service, now that you have the answers that you needed, click the button below.
Contact Swarovski

Swarovski

Find a list of many popular Swarovski questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Swarovski Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!