How Do I Check My Sunpass Balance?

In a nutshell: SunPass, Florida's prepaid toll system, saves users about 25% on tolls. Options include the SunPass Mini and Pro, with the latter recommended for motorcycle users. Both work in multiple states. Maintain an active account by keeping a positive balance; if negative, pay immediately to avoid fines

Introduction

Getting a SunPass, Florida's prepaid toll program, helps you save about 25% on your tolls. You can get either the SunPass Mini or SunPass Pro. However, the latter is recommended if you drive a motorcycle too. Both also work in other states, including Georgia, Kansas, Texas, Oklahoma, and North Carolina. To keep your SunPass account active, make sure that you have a positive balance. If you have a negative balance, pay the outstanding amount immediately to avoid fines. How do you check your SunPass balance? Continue reading for the step-by-step instructions.

Sign in to Your Account

Enter your username or account number and password and click Log In. You can reset your password if you've forgotten your login credentials. To create a new password, click the Forgot Your Password link and follow the instructions.

How Do I Check My Sunpass Balance? (Step 1)

Check the Balance

The balance is displayed right on the dashboard. If you're running out of balance, there is an Add Funds option on the dashboard. Click on it and follow the on-screen instructions to add more funds to your SunPass account.

If you're using the app, proceed to the next steps below.

How Do I Check My Sunpass Balance? (Step 2)

Log in to the App

Use the same login credentials when signing in using the SunPass app. You'll also be given the option to reset your password or find your username if you've forgotten it.

How Do I Check My Sunpass Balance? (Step 3)

Check the Balance on the App

Your SunPass balance is displayed right after signing in to your account. If you need more funds, click on Add Funds and follow the prompts to successfully add money to your SunPass balance.

You can use your SunPass on bridges, toll roads, and managed lanes. You also get the lowest rate when using your SunPass in Florida. If you don't have Sunpass yet, buy a SunPass transponder at participating retailers in Florida, including Walgreens, Publix, and CVS Pharmacy. You can also download the app or visit the official website.

How Do I Check My Sunpass Balance? (Step 4)

Check the Balance By Phone

Another way to check your SunPass balance is by calling the Customer Service Center. Use the 1-888 number provided on the screenshot. Just follow the phone prompts and enter your account details. To avoid long wait times, our Support can also help you contact the Customer Service Center more efficiently.

How Do I Check My Sunpass Balance? (Step 5)

Visit a Participating SunPass Retailer

If you're close to a participating SunPass retailer, feel free to check your balance there. You'll still need your transponder or account info to check your balance.

Still having problems checking your SunPass balance either on the website or app? Open your app and tap on the Contact Us button for options on how to get in touch with SunPass regarding your balance.

Conclusion

Do you have a negative balance on your SunPass? We recommend enrolling in Easy Pay so that your low balance is automatically replenished. This will avoid a negative balance and paying fines. You can also add funds using cash, but you need to visit a participating retail location for this. Another way to add funds is by using your credit or debit card. Do you still have questions about checking your SunPass balance? Contact Customer Support.

Why does GetHuman Write How-to Guides for SunPass Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like SunPass in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check My Sunpass Balance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.