What do I do if my Steam account was hacked?
In a nutshell: To recover a hacked Steam account, go to the sign-in page, click "Help, I can’t sign in," then "My steam account was stolen." Reset your email password, enter your email associated with the account
Introduction
It’s really frustrating when you get a gift card from a friend, click on it, try to sign in, and suddenly get locked out. That’s when you know you’ve been hacked. Hackers can access your account, change your password, email address, and even your Steam Guard settings, hoping to access your bank details if they're linked to your account. But don’t worry—there are a few steps you can take to recover your account before calling support. To avoid future hacks, make sure to enable Steam Guard two-factor authentication for added security.
Go to the Sign in Page
The first step after realizing you have been hacked is self-recovery. On your computer, phone or your friends, go to the sign in page.
Click, I can’t Sign In
On the sign-in page, just below the sign-in button, click "Help, I can’t sign in."
Click My Account Was Stolen
You will be redirected this page. Click “My steam account was stolen and I need help recovering it.”
Change Email Password
Scroll down, and click “Reset my password.” According to Steam, hijackers can’t steal your Steam account or interfere with Steam support if you change the password associated with your email account.
Enter Your Email Address
Enter the email address associated with your Steam Account and complete the CAPTCHA verification. Click search.
Steam Support
If they find your account, you’ll be redirected to this page. Click “I no longer have access to my email address.” At this point, we’re assuming by now the hacker has already changed the password or email address.
Verification
You will be redirected to this page. Fill in the required information:Your current email addressUsernameFirst email you used on your accountPhone number associated with the accountProvide any other detail related to the account, such as the date you created the account or games you have recently purchased. Include screenshots of your Steam library or Steam games. Click “Send” and Steam will automatically email you. Steam support can take anywhere from hours to days to respond.
Conclusion
Recovering your hacked Steam account can be done in a few simple steps. First, go to the sign-in page, click "I can’t sign in," and choose "My account was stolen." Next, reset your email password and enter the email associated with your Steam account. If the hacker has already changed your email, provide additional information like your username, phone number, or details about your account, such as the first email used or games purchased. Steam support will email you, but it may take some time for them to respond. To prevent future hacks, enable Steam Guard two-factor authentication.
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