Does State Farm Have the Highest Customer Satisfaction for Auto Insurance?
State Farm is one of the largest insurance companies in the of types of insurance offered. There are some people who say that State Farm isn't cheap enough. In this day, insurance is an investment and you often get what you pay for. State Farm may offer products higher than other people's budgets, but that doesn't mean that as a company it won't go above and beyond to treat its customers with respect and care.
Customer satisfaction; what is the secret to achieving high customer ratings for any company? It is going to be different for each company in every industry. This guide is going to discuss if State Farm has the highest customer satisfaction rate and why.
Is State Farm One of the Best?
To determine if State Farm has one of the highest customer satisfaction rates, we need to find sources that can affirm this or refute it. State Farm has a tag line, "Like a good neighbor, State Farm is there." It's also a company that has been around for about a century. You want to guess that it's likely that the reason why State Farm has been around for that long is because it lives up to the motto and treats others with respect and care. You can try to research what customers say or you can go right to consumer review parties like Reviews.com, J.D Power, and A.M. Best with J.D. Power being one of the first firms to conduct consumer surveys. According to J.D. Power, State Farm has a score of 847 as of this writing. The score refers to how many claims out of 1,000 were rated as satisfactory and consistent. A.M. Best rates State Farm as an A++ due to "confidence the company has to meet all its future insurance obligations." (Reviews.com)
As you can see, State Farm rates highly in terms of customer satisfaction.
What Does State Farm Do to Achieve This?
First, State Farm offers a great variety of insurance related products: car, home, motorcycle, renters, pet, boat, term life, disability, and small business just to name a few. Secondly, there are many ways to get a hold of them. If you call State Farm's customer service, you'll find it operates on extended hours. Currently, the emergency road side assistance and pay insurance phone lines are available 24/7. You can also log into your account, view the help section on the website or utilize the many apps State Farm has available.
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GetHuman has been working for over 10 years on sourcing information about big organizations like State Farm in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does State Farm Have the Highest Customer Satisfaction for Auto Insurance? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.