How Do I Recover Account Access to My Square Account?

If you cannot access your Square account it can put a halt to your business operations.read these helpful tips to discover how to recover account access for your Square account.

Square is an essential platform for many small business owners. If you cannot access your Square account it can put a halt to your business operations. Follow the below simple instructions to discover how to recover account access for your Square account.

Forgot Your Password

  1. Go to https://squareup.com/us/en?country

  2. In the top right corner, select 'Sign In.'

  3. Next to 'Password' select 'Forgot Password.'

  4. You will be asked to enter your email address that's associated with your Square account. Select 'Send Instructions' to receive password reset instructions to your email.

  5. Follow the steps in your email to reset your Square password.

Forgot the Email Address Associated with Your Square Account

  1. Go to https://squareup.com/us/en?country

  2. In the top right corner, select 'Sign In.'

  3. Next to 'Password' select 'Forgot Password.'

  4. On the new screen, select 'I don't remember my email address.'

  5. You will be redirected to a new page with a form for contacting Square.

  6. Under 'Issue with Signing In' select 'I don't remember my email address.'

  7. Fill out the form with your phone number, your name, and the email you would like a response sent to. Select 'Submit.'

  8. Square aims to respond to all customer help requests within 24 hours. You will receive a response via email.

Can't Reset Your Square Password

  1. Go to https://squareup.com/us/en?country

  2. In the top right corner, select 'Sign In.'

  3. Next to 'Password' select 'Forgot Password.'

  4. On the new screen, select 'I don't remember my email address.' This step is necessary to get to the Help form.

  5. You will be redirected to a new page with a form for contacting Square.

  6. Under 'Issue with Signing In' select 'I can't reset my password.'

  7. Fill out the form with your phone number, your name, and the email you would like a response sent to. Select 'Submit.'

  8. Square aims to respond to all customer help requests within 24 hours. You will receive a response via email.

Phone the Square Customer Service Team

If all of the above options don't work, or you're still having trouble recovering your Square account, you can phone the Square Customer Service team. Note that the Square Customer Service team is only available Monday to Fridays from 6:00 am to 6:00 pm PST. You will be asked for personal information to verify your identity and find your account.

Email the Square Customer Service Team

If you're trying to get help on the weekend, or are unable to phone into the Square Customer Service team, you can also try emailing Square support. When emailing, ensure you provide as much detail as possible about your situation so that the issue can be resolved as quickly as possible.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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