Can I get my money back from Spotify?
In a nutshell: If you believe you are entitled to a refund from Spotify, there are steps you can take to determine your eligibility. Visit the Spotify Support Page on your internet browser and navigate
Introduction
There are multiple reasons you may feel you should get a refund from Spotify. The good news is that the company offers detailed instructions and information on its website about a range of payment scenarios, but if those don't fully answer your questions, customer support is only a message away. Let’s discuss how you can find out if you qualify to get a refund from Spotify via your internet browser.
What You'll Need
Internet browser
Explanation for why you're asking for a refund
Go to the Spotify Support Page
The correct page will say “Spotify Support” at the top with “How can we help you?” directly below it.
Click on Payment Help
Underneath the search bar on the previously mentioned Spotify Support Page, you’ll see a purple box that says “Payment Help.” Click on this box.
Find “Charge Help”
On the “Payment Help” page, you’ll see four category options: “Recommended Topics,” “Manage Payments,” “Payment Methods,” and “Charge Help.” Click on “Charge Help.”
Find the Refund Policy
Under “Charge Help,” scroll down until you reach “Refund Policy.” Click the “>” to the right of it.
Read the “Refund Policy” Page
Review the “Refund Policy” page. It explains two instances where the company won’t provide refunds, and you may need to contact another company.
Return to the “Charge Help” Page
If neither of the situations on the “Refund Policy” page pertains to you, you’ll have to find the one that does, which will likely be on the “Charge Help” page. Go back to the “Charge Help” page.
Find Your Correct Situation
Under “Charge Help,” there are a variety of scenarios that pertain to payment issues. Choose the one that applies to your particular situation. For instance, some options are “Canceled but still charged,” “Charged but don’t use Spotify Premium,” “Charged too much,” “Charged twice,” and “Charged for a Free Trial.” Click on the correct option that best matches your circumstance.
Read the Page That Represents Your Situation
Review the page that pertains to your situation so you can see if it provides information about how to request a refund if you're eligible. Follow the explicit instructions on the page to make your request.
Return to the “Charge Help” Page (if Necessary)
If the information on the page pertaining to your situation didn’t help, you may want to directly reach out to Spotify Support. Return to the “Charge Help” page.
Find “Contact Us”
On the “Charge Help” page, scroll down until you reach “Contact Us.” Click on the link.
Decide How to Contact Spotify Support
On the “Contact Us” page, there are multiple ways to directly contact Spotify support. Choose your preferred method.
Contact Spotify Support
Once you choose your contact method, continue until you send a message to a Spotify representative who can let you know if you qualify for a refund and how to go about getting it.
Conclusion
If you feel you deserve a refund from Spotify, quick action is necessary. The sooner you contact the company for assistance, the faster you'll learn if you're eligible. Depending on your circumstances, you may only have a certain amount of time to make your request.
Further questions?
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