How Do I Dispute My Seattle City Light Bill?
If you think your Seattle light bill is too high, you can dispute it. You can initiate the dispute by phone, by mail, or in person. There are four stages to the dispute resolution process, if you press the matter. It should in most cases be resolved within 20 business days.
If you just opened up your Seattle city light bill and felt shocked by the amount you were charged, you may want to dispute the bill with the city. To learn how to do that, just keep reading.
Seattle's Dispute Resolution Process
When you initiate a dispute over your utility bill, Seattle Public Utilities conducts a four stage review process. First, your bill is reviewed by staff members. Then, if you are not satisfied with the result, it is reviewed by a supervisor. After that, it is reviewed by a manager. Finally, it is reviewed by a hearing officer.
Disputing Your Seattle Light Bill
There are a few different ways you can initiate the dispute. You can send a letter to the company requesting that your bill be reviewed by writing to:
Seattle Public Utilities
Attention: Customer Response Division
PO Box 34027
Seattle, WA 98124-4027
You can also go in person to the Seattle Municipal Tower located at 700 5th Avenue. Just go to the Customer Service Center in the lobby and talk to a customer service representative.
You can also talk to a customer service representative by phone.
No matter how you initiate the return, you need to explain in detail why you are disputing the charge as well as which part of the charges you are disputing. You also need to explain what you want Seattle Public Utilities to do about your situation. You need to pay any undisputed charges at the time you begin the dispute.
In most cases, the dispute should be resolved within 20 business days. If complications threaten to drag the process out longer than that, Seattle Public Utilities will send you a notification. It may also contact you with questions or instructions.
Contacting Seattle Public Utilities
To reach a Seattle Public Utilities customer service representative, you can call the company. There are no online customer service contact options.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Seattle City Light Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Seattle City Light in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute My Seattle City Light Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.