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Why Can't I Accept Samsung Pay Payments?
Samsung Pay is a platform that you can use to send and receive money across Samsung devices. Typically, the payment process is fast, easy, and convenient without significant hurdles. You can also make online payments. However, if you experience trouble accepting Samsung Pay payments, you can troubleshoot several possible causes, as outlined below.
Internet Issues
For the Samsung Pay app to function efficiently, always ensure you have an internet connection. You can use mobile data or connect your device to Wi-Fi.
Samsung Pay Crash
When you purchase your Samsung phone or watch, you will find Samsung Pay pre-existing. However, if your app freezes, making it challenging to accept Samsung Pay payments, you can restart your phone. Additionally, you can also reset the Samsung Pay app to facilitate payment acceptance:
- Open the Samsung Pay on your mobile device.
- Click on the three-dotted lines on to choose more options
- Tap the settings option
- Click the reset app option and confirm your details.
- Input your Samsung Pay details again and wait to accept the Samsung Pay payments
Participating Country Ineligibility
Samsung Pay is functional in some countries. These countries include the UK, US, United Arab Emirates, Canada, and even China. Additionally, Australia, France, Russia, South Korea, Spain, Switzerland, and Brazil form part of the eligible countries. Belarus, Brazil, Indonesia, Italy, Malaysia, and even Puerto Rico are also compatible countries.
Furthermore, Samsung Pay is also available in Hong Kong, India, Kazakhstan, Mexico, Vietnam, and even South Korea. If your current location is in other countries apart from the above, you might have trouble accepting Samsung Pay payments.
Device Compatibility
You can access your Samsung pay payments if you have a Samsung phone or watch compatible with the platform. For instance, the device should have Android 6.0 or even higher as the operating system if you intend to accept Samsung Pay payments using your smart watch from a non-Samsung mobile phone.
Additionally, you cannot accept Samsung Pay payments if you are using an iOS mobile device. You can only accept Samsung Pay payments for a smart watch if it supports the Near Field Communication (NFC) payment option instead of the Magnetic Secure Transmission (MST) category.
The Banking Option
Several Banks are compatible with Samsung Pay. You can use your visa card, MasterCard; discover card, and even the American Express card to link it to your Samsung Pay. If you have trouble accepting payments to your Samsung Pay, consult with your bank customer care service to confirm whether your bank is in the support listing of Samsung Pay.
Additionally, the eligible carriers you can use to access your Samsung Pay payment include US Cellular, Verizon, Cricket, and even AT&T. You can also accept Samsung Pay payments via MetroPCS, Sprint, and even T-Mobile.
The Samsung Account
You should input your correct details when setting up your Samsung Pay account for receiving payment. Your fingerprints and Samsung Pay pin is also vital to help you accept the payment. Additionally, the limit through which you can get Samsung Pay payment depends on whether you have a lite or full account.
What it means for you are higher limits. If you are using a lite account, you can only accept one payment transfer at a time. On the other hand, with a full version, you can receive the payments multiple times.
To boost your limits:
- Open your mobile device.
- Click on Samsung Pay.
- Check the Home menu and identify the three dots on the top right corner of the display screen to select more options.
- Tap the upgrade account option. By doing so, you will move from a lite account to a full version.
