What is the average response time for customer service inquiries?

The average response time for customer service inquiries at Sacramento Municipal Utility District (SMUD) is typically within 24-48 hours. Our dedicated customer service team strives to promptly address all queries and concerns raised by our customers. While we make every effort to provide timely assistance, response times may vary depending on the volume of inquiries received. We encourage customers to utilize our self-service options available on our website for faster access to information and support. Additionally, SMUD offers various contact channels, including phone, email, and live chat, enabling customers to interact with our representatives conveniently. Our priority is to ensure exceptional customer service and deliver satisfactory resolutions as swiftly as possible.