How Do I File a Complaint About the Property to Ritz Carlton?
Travelling is a wonderful experience enjoyed by millions, but unplanned situations could happen during your vacation. Such scenarios are unpleasant but it's imperative to reach out to Ritz-Carlton guest services agents before you go to corporate. Show them where they fell short of your expectations and let them resolve your problem. You can also speak to a manager or email Marriott directly about your complaint.
The Ritz-Carlton is one of Marriott International's many properties, and you have options if the service you received was less than superb. Please review some of the approaches outlined below.
Communicating Your Needs During Your Stay
It's no surprise that hotels take guest service seriously and often strive to resolve issues brought to their attention. If you find something wrong during your check-in or stay, please reach out to a Ritz-Carlton employee as soon as you can.
You can also try to speak to a manager if the entry-level employees aren't able to accommodate your request, which might require supervisor approval. Whether you resolve the issue with an associate or manager, get confirmation in writing if necessary. Reach out to Marriott customer service here if you have any questions.
Tips for Effective Communication
Being upset is understandable during your stay but it's important to remember that it's the hotel's guest services job to resolve any issues. Approaching the situation calmly will boost your ability to get the agents on your side. Don't be afraid to describe your feelings about the situation and show appreciation for the positive aspects of your stay.
Writing the Corporate Office
Most of the time you'll resolve your concerns in person, but there could be situations where you'd need to write to the corporate headquarters. Since the Ritz-Carlton brand is owned by Marriott International, use the Contact Us form on the parent company's website. Marriott makes this simpler by pre-populating some information if you sign-in to your account or you can send the message as a guest to enter the details manually.
To find the form, visit the hotel website and click on the Help link. You'll need to type complaint in the search field. Click on the help article that corresponds to sending a concern or compliment. Click on the Contact Us link located in step one and follow the directions. Please choose if your message is a concern or compliment in the drop-down menu. You'll need the dates of your stay, hotel name, and contact information.
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