How Do I Return an Item with QVC?

How Do I Return an Item With QVC?

QVC is a free to air shopping channel that is available in the UK and the United States. There are usually amazing deals to be found on the NYSE listed company's offerings.

When you purchase an item from QVC, you may end up wanting to return it for various reasons. They may send you the wrong product, the item may be defective or you may want a refund for damaged goods. Lucky for you QVC has a very clear-cut return policy.

QVC's Return Policy

QVC wants all its customers to be satisfied they bought from the company. If you are not happy with the item you bought for valid reasons, QVC will allow the return of eligible merchandise as long as it is done within 30 days of the date you received the package.

You will receive a refund of the purchase price when you return an item to QVC. However, they will deduct shipping, handling and Q label return fees.

If QVC was the party at fault and an item is returned due to a defect, then you can request for an exchange or replacement. QVC may also refund you the full amount of the purchase price and only deduct the shipping and handling fees but not the Q label return fee.

The following is the process through which you can return an item to QVC:

1. Complete the return form of the pack slip that came with the item. Fill in all the necessary information which should include your reason for returning the item and also whether you would prefer a refund or an exchange.
2. Repack all the constituent items in their original packaging. Some of the items will include several independent pieces and you should return the complete set/item to receive a refund or replacement. You should not package jewelry and non-jewelry items together.
3. You should choose the method you will use to return the item. You can either use Q Return Label provided with your pack slip or if you lost it, you can print anther from your ‘Order Status' page. You can also choose to use a shipping carrier you prefer.
4. Cover or remove all original shipping labels in the box or package in which the item came. If you are using the Q Return Label, then you should remove the label and fix it to your package. Then attach the return form to the slip by using perforated line. The fee of the Q Return Label is stated right on the label.

If you will choose a shipping carrier to return the package, you should choose a ground service and acquire insurance for the item you are returning. You should include the completed return form in the package and store the remaining pack slip for your records in case of anything. Send the item to the QV return address stated on the Q Return Label.

You can still return multiple items to QVC even if you only have one return label. You can do so by including every item that arrived together in one box and using the single return label you have. You will only be charged one return label fee.

You can also return an in home or doorway delivery item if it is damaged or defective as long as you were not responsible for the damage or defect. As soon as you notice the damage, you should note it in the delivery paperwork. Contact QVC immediately and they should resolve the issue.

You can check the status of your return by checking your ‘Order Status' online or by calling QVC customer service.