What is the process for filing a claim for a lost or damaged package?

Asked a year ago
To file a claim for a lost or damaged package with Purolator, customers need to provide documentation including a completed claim form, proof of value of the item, proof of shipment, and photos of the damaged item and packaging. Customers should contact Purolator's customer service to initiate the claims process. Once the necessary documentation is submitted, Purolator will investigate the claim and provide a resolution within a designated timeframe. It is important for customers to file a claim as soon as possible after discovering the issue to ensure a timely resolution.
Jeff Whelpley is the editor / author responsible for this content.
Answered May 3, 2024

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Purolator?

If you need to call Purolator customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Purolator

Purolator

Find a list of many popular Purolator questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call PurolatorPurolator Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!